[Resolved]  Reliance Communications — Not accepting surrender request_[protected]

Address:

Chennai, Tamil Nadu, 600048

I have been using reliance PRO3 ( data card no.[protected]) from feb’16 with 999 unlimited data plan (NCPLUSPRO3_999_40GB) and the same has been upgraded with 4G on 14th aug’16.

Data plan also changed without my concordance, same is disclosed after many follow-up with your customer care and hall road kilpauk chennai branch.

At the time of taking 4G data card I was not informed about plan change, and halls road branch executive told me that “same plan will continue after 4G conversion”

Now I am getting only 3GB 4G data for Rs.700 monthly rental plan. It’s really ridiculous.

Your executive used 40GB 3G unlimited data for 999 as a prime key to convinced me for purchased of 3G data card at the of surrendering my 2G data card.

There is no proper response for above query so I decided to surrender my data card for that I have approached reliance store for more than 5times for surrendering my data card all the time they are telling that server is down we can't accept your request.

reliance commutation not able to keep its own server alive all the time than how could able to provide the uninterrupted service to their customers?