Reliance Communications — Not cancelling the reliance data card

Address:500083

Dear sir,
Greetngs!!!

Please find the below email reference with reliance.
Regards
Naveen
[protected]

From: navi reddy
Date: fri, jul 15, 2016 at 11:24 am
Subject: cancellation of my relaince datacard no.: [protected]
To: rcomappellateauthority. [protected]@relianceada.com


Hello mr. Sandip brahmankar,
Greetings!!!

W. R. T relainace datacard no. [protected]. I have tried my level best to do cancellation by visiting your reliance outlet at secunderabad, as rao nagar. Employe with reliance dialled to customer care for cancellation but it was unsuccessful. I personally spoken to your customer executive named mr. Ashok kumar, but he is not in a position to cancel as it is converted 4g and options are not available to cancel. The above activity is done on 12th july & 15th july, 2016.

My request with this email is to cancel my relaince datacard number: [protected] with immediate effect. I dont want any invoice to be generated for next month. If it is generated i will go to consumer court and file a case against reliance.

Regards
Naveen reddy
[protected]
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Complaint comments 

Comments

navi reddy
5:03 PM (8 minutes ago)

to Rcom4G
To Reliance Communications,

Dear Sir/Madam,
Greetings!!!

Please do cancel my Reliance data card number: [protected] with immediate effect.
I went to Reliance SECUNDERABAD - AS RAO NAGAR BRANCH to cancel but no output and spoke to reliance customer care not output. please consider the complaint on top priority and resolve the matter immediately.

Regards
Naveen Reddy
Reliance Datacard Number - [protected]
navi reddy
3:45 PM (1 minute ago)

to rcom4g
Dear Sir/Madam,

Greetings!!!

Please find the details in below asked for terminating the reliance data card.


Reason for termination with complete details: I am leaving abroad.
I am leaving abroad. wanted to close the connection. Please close the same immediately.

Name of other service provider, if taken connection
No Requirement at all.

Subscriber complete name (registered with us)
Naveen Reddy P

Complete billing address (registered with us)
Modi paramount residency, flat no.309, block A, Bapu reddy nagar, Nagaram, ECIL, Hyderabad - 500083

Customer Application Form number (CAF)
[protected]

Customer Account Number (CAN)
[protected]

Billing Account Number (BAN)
[protected]

Registered e-mail address
[protected]@gmail.com

Date of birth
16/12/1982

Alternate contact number
[protected]

Suitable time to contact

Afternoon Hours on any day.

Regards

Naveen Reddy

[protected]


On Tue, Jul 26, 2016 at 11:46 AM, [protected]@relianceada.com wrote:
Dear Mr. Reddy,

We acknowledge your email dated July 25, 2016 for your Reliance number [protected] and regret the delay in response.


We regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


We tried to contact you on your alternate number [protected]; however, were unable to reach you.


We request you to kindly reconsider your decision to exit from our services and give us an opportunity to assist you better.


However, if you wish to terminate the connection we request you to write to us with the following details:


Reason for termination with complete details


Name of other service provider, if taken connection


Subscriber complete name (registered with us)


Complete billing address (registered with us)


Customer Application Form number (CAF)


Customer Account Number (CAN)


Billing Account Number (BAN)


Registered e-mail address


Date of birth


Alternate contact number


Suitable time to contact


We would require the same to assist you better.


In additional to your e-mail once we receive the above details, your request would be noted and it will take 15 days for the same to get processed


The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request.


Monthly rental is applicable as long as the services of your number are active. After the suspension of the services, you will not be charged for the monthly rental in the bill.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Megha Waghmare
Officer - Customer Care
Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you

From Registered no

From Non-Registered Phones

Website / Email support

*355

30335555 /[protected]

Website: www.rcom.co.in
Email : Netconnect.[protected]@relianceada.com

Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

Request: For us to receive your email, please limit the email size to 5 MB (Maximum).

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Kind Attention: Reliance Communcations

Please do cancel my broadband connection immedtaely.
Reliance datacard no.: [protected]

all the details are given. please take action immedtaely.

Regards
Naveen Reddy
[protected]
To Reliance Communications,

Thank You for your email attached below. Please take action immediately and close the connection of Reliance number [protected] by 11th August as mentioned in below email.

Regards
Naveen


[protected]@relianceada.com
3:22 PM (20 minutes ago)

to me
Dear Mr. Reddy,

We have gone through your email dated July 26, 2016 for your Reliance number [protected] and regret the inconvenience caused.


Your request for service termination has been registered with Service Request ID:[protected] and same will be resolved by 3:14:52 PM August 11, 2016.


Kindly note that it will take 15 days for the same to get processed.


The monthly rental is applicable as long as the services of your number are active. After the suspension of the services, you will not be charged for the monthly rental.


The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request.


Currently, the Outstanding amount in you account is Rs. 276.98 /-. However, the full and final amount will be known to you from Reliance Mobile Store while making the payment for termination.


Please refer the below link for address details of Reliance Stores:


"http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp


Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Padma Narapollu
Officer - Customer Care
Reliance Communications Limited

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