[Resolved]  Reliance Communications — Not disconnecting broadband connection even after requesting since last 2 months

Address:	560017
Website:	rcom.co.in

I have been requesting to close a broadband connection since more than 2 months. But the Reliance guys are not waking up to close the connection. They started calling and started alluring to keep the connection. And every time my answer was "I don't want to continue with the connection" . Instead of returning my one month advance payment, they are asking to pay every month. I called up their customer service on[protected], and kept on calling 2-3 more time for getting to know the status. But these guys told me that it will take 14 days. Then they generated another bill, for which I had done usage before[protected], and no usage after that. Still I made payment for the entire period. Then again they generated another bill on October and they expect that I should make the payment. Even after continuous emails, these guys did not disconnect the connection. Today, they have somehow woke up and saying that I have to pay till today and the billing will stop from today. I request you to help me getting my one month advance that I had paid while taking the connection. Here is the email conversation excerpts. Conversation opened. 2 messages. All messages read. Skip to content Using Gmail with screen readers satya narayan Take me to Inbox Move to Inbox More 1 of 1, 050 RCOM Order Acceptance Letter Inbox x RCOMBB.[protected]@relianceada.com Dear Customer, We acknowledge receipt of your request for termination of the ... 11:59 AM (58 minutes ago) satya narayan sahoo 12:45 PM (11 minutes ago) to broadband, RCOMBB.OrderAc. Why the rental of service will be stopped from[protected]the date you people woke up) and why not from[protected]the date I have requested). You people have stretched it unnecessarily for the last 2 months. Should I pay for your mistakes? Return my one month advance as soon as possible. Read the below email conversation carefully before replying back. 'Reliance=[protected]' Bill Dispatch Inbox x [protected]@relianceada.com Oct 26 (3 days ago) to me Dear Satya, This is with reference to your e-mail dated October 26, 2015 for your Reliance Broadband Subscriber ID[protected], regarding service cancellation and billing issue. We regret for the unpleasant experience faced by you. We have already taken up your request for service cancellation and will get it resolved on priority. For billing issue, kindly write to us once the service gets cancelled from our end. Thank you for choosing Reliance. Regards, Azahar Jamal Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on utilities Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: satya narayan sahoo ([protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Monday, October 26, 2015 03:01 PM Subject: Re: 'Reliance=[protected]' Bill Dispatch Reminding you again to refund the amount asap Regards, Satya [protected] On Mon, Oct 26, 2015 at 2:54 PM, satya narayan sahoo wrote: Reminding you again to refund the amount asap Regards, Satya [protected] On Fri, Oct 23, 2015 at 5:38 PM, satya narayan sahoo wrote: Reminder to return my one month advance amount that you people have kept with. Do let me know within 3 working days the date by which you people can refund to avoid legal proceedings. On Sep 24, 2015 10:18 AM, "[protected]@relianceada.com" wrote: Dear Satya, This is with reference to your e-mail dated September 23, 2015 for your Reliance Broadband Subscriber ID[protected], regarding service cancellation and billing issue. We regret the inconvenience. Your request for service cancellation is already registered vide Service Request ID[protected] and one of our executives will contact you at the earliest. We have taken up your request and will get it resolved on priority. We request your co-operation in this regard. For billing, we request you write to us once your connection gets cancelled from our end. Thank you for choosing Reliance. Regards, Shwetali Jadhav Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? fix it yourself with Quick Resolve! Simply log on to WWW.reliancebroadband.co.in and click on Utilities Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: satya narayan sahoo ([protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Wednesday, September 23, 2015 12:24 PM Subject: Re: 'Reliance=[protected]' Fwd: Bill Dispatch I have requested on phone for cancellation since[protected]. Still your team is unable to proceed with the cancellation even after taking confirmation 4-5 times over phone. As the problem is with your team, I am not going to pay any more except the last generated bill. Also, refund my one month advance amount asap. Regards, Satya [protected] On Tue, Sep 22, 2015 at 4:36 PM, [protected]@relianceada.com wrote: Dear Customer, This is with reference to your e-mail dated September 21, 2015 for your Reliance Broadband Subscriber ID[protected], regarding service cancellation and billing. We regret the inconvenience. We have already registered your request about service cancellation vide Service Request ID[protected] and it will be provisioned at the earliest. For any billing issue, we request you write to us once your connection gets cancelled from our end. We have forwarded the requested bill copy on your registered e-mail ID [protected]@gmail.com and you will receive it within 4 hours. Be assured that we will do our best to resolve your concern. Thank you for choosing Reliance. Regards, Ujwal Mankar Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email:[protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve ! Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: satya narayan sahoo ([protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Monday, September 21, 2015 04:53 PM Subject: Fwd: Bill Dispatch Can you please bother to send me an ebill for this. And also as my connection is closed, when can I expect the refund of one month advance deposit amount? [protected] Forwarded message[protected] From: Date: Mon, Sep 21, 2015 at 10:42 AM Subject: Bill Dispatch To: [protected]@gmail.com Dear Customer, Thank you for being a valued Reliance Broadband customer. We would like to inform you that your current bill of Rs. 1134.03 for the SEPTEMBER month has been processed. We request you to kindly make the payment before due date 29/09/15 to avoid late payment charges & enjoy uninterrupted services. You can also view and pay online bill at your convenience by registering at http://myservices.relianceada.com Incase you seek any assistance, please call us at 3033 7777/[protected] or email us at [protected]@relianceada.com We look forward to a lifetime relationship with you and assure you our best services at all times. Warm Regards, Reliance Broadband Customer Relationship Team For information on our wide range of products and services visit us at www.rcom.co.in. satya narayan sahoo 10:06 AM (2 hours ago) to broadband Hello Mr. Azahar Jamal, I don't understand how much priority you have given to this issue. I have been waiting for the issue to be resolved since more than last 2 months. Instead of returning my one month advance amount, you people are asking me for bill payment over phone call and sms. Reliance is harassing me :( Regards, Satya [protected] 11:59 AM (46 minutes ago) On Mon, Oct 26, 2015 at 9:25 PM, [protected]@relianceada.com wrote: Dear Satya, This is with reference to your e-mail dated October 26, 2015 for your Reliance Broadband Subscriber ID[protected], regarding service cancellation and billing issue. We regret for the unpleasant experience faced by you. We have already taken up your request for service cancellation and will get it resolved on priority. For billing issue, kindly write to us once the service gets cancelled from our end. Thank you for choosing Reliance. Regards, Azahar Jamal Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on utilities Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: satya narayan sahoo ([protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Monday, October 26, 2015 03:01 PM Subject: Re: 'Reliance=[protected]' Bill Dispatch Reminding you again to refund the amount asap Regards, Satya [protected] On Mon, Oct 26, 2015 at 2:54 PM, satya narayan sahoo wrote: Reminding you again to refund the amount asap Regards, Satya [protected] On Fri, Oct 23, 2015 at 5:38 PM, satya narayan sahoo wrote: Reminder to return my one month advance amount that you people have kept with. Do let me know within 3 working days the date by which you people can refund to avoid legal proceedings. On Sep 24, 2015 10:18 AM, "[protected]@relianceada.com" wrote: Dear Satya, This is with reference to your e-mail dated September 23, 2015 for your Reliance Broadband Subscriber ID[protected], regarding service cancellation and billing issue. We regret the inconvenience. Your request for service cancellation is already registered vide Service Request ID[protected] and one of our executives will contact you at the earliest. We have taken up your request and will get it resolved on priority. We request your co-operation in this regard. For billing, we request you write to us once your connection gets cancelled from our end. Thank you for choosing Reliance. Regards, Shwetali Jadhav Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? fix it yourself with Quick Resolve! Simply log on to WWW.reliancebroadband.co.in and click on Utilities Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: satya narayan sahoo ([protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Wednesday, September 23, 2015 12:24 PM Subject: Re: 'Reliance=[protected]' Fwd: Bill Dispatch I have requested on phone for cancellation since[protected]. Still your team is unable to proceed with the cancellation even after taking confirmation 4-5 times over phone. As the problem is with your team, I am not going to pay any more except the last generated bill. Also, refund my one month advance amount asap. Regards, Satya [protected] On Tue, Sep 22, 2015 at 4:36 PM, [protected]@relianceada.com wrote: Dear Customer, This is with reference to your e-mail dated September 21, 2015 for your Reliance Broadband Subscriber ID[protected], regarding service cancellation and billing. We regret the inconvenience. We have already registered your request about service cancellation vide Service Request ID[protected] and it will be provisioned at the earliest. For any billing issue, we request you write to us once your connection gets cancelled from our end. We have forwarded the requested bill copy on your registered e-mail ID [protected]@gmail.com and you will receive it within 4 hours. Be assured that we will do our best to resolve your concern. Thank you for choosing Reliance. Regards, Ujwal Mankar Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email:[protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve ! Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: satya narayan sahoo ([protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Monday, September 21, 2015 04:53 PM Subject: Fwd: Bill Dispatch Can you please bother to send me an ebill for this. And also as my connection is closed, when can I expect the refund of one month advance deposit amount? [protected] Forwarded message[protected] From: Date: Mon, Sep 21, 2015 at 10:42 AM Subject: Bill Dispatch To: [protected]@gmail.com Dear Customer, Thank you for being a valued Reliance Broadband customer. We would like to inform you that your current bill of Rs. 1134.03 for the SEPTEMBER month has been processed. We request you to kindly make the payment before due date 29/09/15 to avoid late payment charges & enjoy uninterrupted services. You can also view and pay online bill at your convenience by registering at http://myservices.relianceada.com Incase you seek any assistance, please call us at 3033 7777/[protected] or email us at [protected]@relianceada.com We look forward to a lifetime relationship with you and assure you our best services at all times. Warm Regards, Reliance Broadband Customer Relationship Team For information on our wide range of products and services visit us at www.rcom.co.in. 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