[Resolved] Reliance Communications — Not giving appropriate discounts to existing prepaid netconnect users to buy the new 4g data device. | |||
I am a netconnect prepaid user since more than 4 years. As reliance is currently upgrading their cdma to 4g, i was asked to replace my netconnect data card with 4g data device. The new device cost was mrp rs3199. Customer care people told that existing users will get min 50% discount, but i am getting only 16% discount. They are charging me with rs 2699. In the other hand, all postpaid users are getting 72% discount and the device is costing just rs 895. This is not fair, reliance is concentrating only on the postpaid connections and they are not caring for prepaid users. Being a longterm user, i am getting just 16% discount which is very less and disappointing. Upgrading is done by the company, so they have to replace the devices on free of cost. At least they should give min 50% discount. My netconnect connection: [protected] Alternate number: [protected] Was this information helpful? | |||
Oct 19, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support May 11, 2016 Reliance Communications Customer Care's response Dear Madhu, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support May 13, 2016 Reliance Communications Customer Care's response Dear Madhu, Your issue has been addressed now. Let us know if there is anything else we can help you with. Please feel free to contact us for any concerns in future. Thank you, have a great day ahead. Regards, Reliance Communications | |||
 2 Comments | |||
Comments
I recharged a internet pack on[protected].at the cost of 198 rupess . After one hour later i check the net blance10.25 mb. After that net connection discounecting i cal costomer care but nobody recev my cal.please help me. My number .[protected]
Reply
My Issue is not yet addressed. Person who called me just asked about the issue and disconnected. No Solution was provided still.
I can still see the prepaid netconnect users are not getting fair discount for the new 4G data device as postpaid users are getting.
Prepaid users are getting only 16% discount whereas postpaid users are getting a whopping 72% discount.
I can still see the prepaid netconnect users are not getting fair discount for the new 4G data device as postpaid users are getting.
Prepaid users are getting only 16% discount whereas postpaid users are getting a whopping 72% discount.
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