[Resolved] Reliance Communications — Not providing internet connection | |||||
I am using Reliance post-paid connection, Reliance is transforming its network from 3G to 4G in Gujarat. for this reason my 3G connection was disconnected and assured that in place of 3G I will receive 4G internet connection. My 3G connection was disconnected on 26th May 2016. Today is 17th June, I have still not received 4G internet connection, and neither they are providing 3G internet. And when I am calling customer care, they are not picking up my call. I logged a complain in customer care id : [protected]@relianceada.com. But they are also not providing any proper solution. I visited Reliance Store in Ankleshwar- GIDC, Gujarat. Even they are not giving any approx date, and the only response I am getting from them is “It will get resolved in this month”, and this they are saying from last 20 days. I also logged a complain, hat I want a rebate in my Post Paid bill, as because they did not provide me internet connection, around the whole month. But even they are not replying anything on Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 17, 2016 Reliance Communications Customer Care's response Dear Rishi, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jun 18, 2016 Reliance Communications Customer Care's response Dear Rishi, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
 5 Comments | |||||
Comments
My mobile number is [protected]
Reply
[protected]
Hi There,
Please note, still the problem is not resolved, still I am facing the same issue till date. And for your information, none of your customer relation executive has contact me, neither I have received any confirmation mail in my registered Mail ID regarding the same. Don't just state a false statement to the customer. I have also registered a complaint regarding a rebate in my post paid bill, even on that also I have not received any response.
I cant understand what kind of service you are providing. This is the worst telecom company I have ever seen. Being a Reliance customer (my whole family) since last 7-8 years, I didn't expect such a bad response from your end.
Please do a favour, and at least say the approx. date, when will I start receiving 4G internet, rather than using your worst ever 2G network.
Regards,
Rishi
Ankleshwar, Gujarat
[protected] / [protected]
[protected]@gmail.com
Please note, still the problem is not resolved, still I am facing the same issue till date. And for your information, none of your customer relation executive has contact me, neither I have received any confirmation mail in my registered Mail ID regarding the same. Don't just state a false statement to the customer. I have also registered a complaint regarding a rebate in my post paid bill, even on that also I have not received any response.
I cant understand what kind of service you are providing. This is the worst telecom company I have ever seen. Being a Reliance customer (my whole family) since last 7-8 years, I didn't expect such a bad response from your end.
Please do a favour, and at least say the approx. date, when will I start receiving 4G internet, rather than using your worst ever 2G network.
Regards,
Rishi
Ankleshwar, Gujarat
[protected] / [protected]
[protected]@gmail.com
Still there is no response from your end.
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