[Resolved] Reliance Communications — Not providing recharge benefits as promised

AnuragMittal

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra, 400005

I am a reliance customer with a gujarat number and i'm presently using it in mumbai.
I recently recharged my number with a data combo plan of rs 299 using the reliance instacare app with which i was supposed to get 1gb data and 299min talktime free (I've attached a snapshot of plan details as listed in the app). However after recharge, the 299 free minutes have not been given to me. I spoke to the customer care and they said that free minutes are not applicable outside gujarat circle. This is not written anywhere in the plan details. Infact your plan details explicitly state that no on-net definition is applicable!!
This is a clear defrauding of the customer and not honoring the promised pack.

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May 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

Reliance Communications Customer Care's response Dear Anurag,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Nov 17, 2016

Reliance Communications Customer Care's response Dear Anurag,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Nov 17, 2016

Updated by AnuragMittal Your customer service associate was clueless about the issue and denied the existence of the data combo pack at all!! She could not provide either any clarification or any solution to the issue!! Subsequently she said that she will check again and call back, which hasn't happened till now!! Please do not assume that the complaint has been resolved just because someone gave a call!! The complaint is to be kept open and pse ensure that it is resolved at the earliest.. just for reference, I am attaching a snapshot of the data combo plan once again..

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Comments

[email protected]

Plz disconected my data card number and immediate terminate it number is [protected]. This not working past 3 months but monthly, not forgot the bill sending so please disconct.

muniraj.T

from Udumalaippettai, Tamil Nadu

Relaince tower in my land place tamil nadu state dhatmapuri district (VENDORE CODE- 523490, NAME - K.THAMILARASAN) LAST 3MONTHS RELIANCE COMMUNACTION RENT NOT GIVEN TO MY ACCOUNT ALL CALLING EVERY DAY THE CHENNAI NUNGAMBAKKAM OFFICE NOBODY ATTENN MY CALLS MY CONTACT NUMBER IS [protected]