[Resolved] Reliance Communications — Online recharge

Samuvel Chellathurai

from Kandukur, Telangana

Address:	Prakasam, Andhra Pradesh, 523001
Website:	www.rcom.co.in

Sir,

My reliance prepaid mobile number is [protected], today i recharged my number online, while i was visited their web site the shown on detail for 127rs of recharge the benefit is 25p/minute for 84 days. but after i done the recharge by net banking i received a message stated they activated benefit for 30p/minute for 84days which is not matching with the data what they told on their website.
Kindly take action, whether they need to provide me the 25p call rate for 84 days, otherwise they need to refund the money
for your reference i was attached the print screens

Thank you

+3 photos

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Oct 29, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

Reliance Communications Customer Care's response Dear Samuvel,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Sep 24, 2016

Reliance Communications Customer Care's response Dear Samuvel,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications