[Resolved] Reliance Communications — Outgoing barred without sending e-bill | |||
Dear customer care, this is very embarrassing for me to write this mail, My name is Prasad Kadwe living in jammu(j&k). I am using your postpaid SIM since June 2015 ([protected]). I requested to customer care officers for the E-bill on prasad.[protected]@yahoo.com since subscribing this no. for at least 5-6 times, every time they said " sham tak ho jayega sir" but still they didn't send me any e-bill. Yesterday some of your customer officer (Mr. Ansul) called me for the pending bill, in frustration I replied that I am not going to pay the bill, but instead of asking me the problem he immediately disconnected the call . Also the area of SIDCO Samba where I am using this SIM, the network is very poor, I cannot make any calls for the whole day so kindly look for better network in this area. At last, I am not going to pay the bill for above no. unless & untill I recieve the E-bill. I have sent this complaint to [protected]@relianceada.com & rcomappellate.[protected]@relianceada.com on 5th august 2015 & 12th august 2015 respectively to send the e-bill. But still there is no response from reliance communication & they have not send me the e-bill, today on 14th august they barred my out going. Information of my moblie usage is my right & I repeat that i will not make payment till I will get the e-bill. It is my request to resolve the issue asap & stop the harrasment & don't force me to complaint at the higher authorities. Prasad Kadwe Jammu(J&K) Was this information helpful? | |||
Nov 2, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 14, 2015 Reliance Communications Customer Care's response Dear Prasad, We regret the inconvenience caused. We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Aug 17, 2015 Reliance Communications Customer Care's response Dear Prasad, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
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