Reliance Communications — Overcharging in the name of 4g upgradation

Address:	560099
Website:	rcom.co.in

Hai sir/madam
I have got a reliance netconnect plus (wi-fi) connection from the month of march. my reliance connection no [protected]. as i choosed an internet tariff plan of 999 as reliance promised the connection speed of 3mbps but i was able to get only speed about 1.8 to 1.9mbps. i have complained about it to reliance customer care but the problem has not resolved. upon this issue reliance customer care executive was keep on forcing me to buy their newly launched reliance 4g dongle worth of rs.899 in cash as they informed me that their existing connection services will shut down, and also informed me that they will continue their internet services which will remain unchanged after upgadation also, but upgration is not done till date. my other complaint is also about reliance is that they have cheated me by providing me a very slow internet connectivity speed of not even 256kbps from[protected] to till date, and i have complained about this several times to customer care executive, an executive said that due to the 4g upgadation process is progressing, so that i won't get the connectivity speed according to my chosen terrif plan of 3mbps and also said that i won't get more than the speed of 256kbps. then i have asked to the executive's that why should i pay a sum of 999 plus tax for low speed of internet service and they replied me that concession of billing amount will be given for providing low speed so i have agreed for it. so now reliance communication has cheated me by providing low internet speed and also asking me to pay a 999 plus tax about 1143 rupees of bill amount, which they were charging me for 1.8 to 1.9mbps. they did not given any concession of bill amount for providing low speed. so please help me to get justice
Thanking you