Reliance Communications — Pathetic network and data connectivity

Address:

Ernakulam, Kerala, 686662

I raised a complaint regarding network connectivity issue while being in a roaming location. The issue was regarding getting no or a weak signal (Single bar from the 5 bars) only for my cdma connection. This i am saying because other networks (Gsm networks) at the same location was providing full strength signal including very good 3g/4g data connectivity. The way customer care / service provider handled my issue has prompted me to write it here and the issue has not been resolved yet (23/4/2016).
The unfolding of sequence were as follows:
1. I reach a place (Koothatukulam in kerala state) at a very prominent ayurvedic health care centre - sreedhareeyam.
2. My mobile network display bar showed no signal or at some times a weak single bar. I checked other mobiles on gsm network and was surprised to see full signal strength availability for them.
3. Called up customer care (*222) upon getting a weak signal to make a call (18/4/2016, around 8:00pm). I was promised a resolution of my complain (Complain number:[protected] in the next 3 days (By 21/4/2016).
4. On 21st afternoon, i again called up customer care. I promptly got a ivrs message of my complain number still on process followed by other usual ivrs message.
5. Hearing my complaint number upon calling gave a very good impression about reliance customer care and upon contacting the cc personnel, i was again reassured that by eod the issue will be resolved. Apart from the cosmetic care shown through ivrs, nothing happened.
6. Next day - 22nd, i again called up customer care as the situation remained same with no sign of improvement and surprisingly this time my complain number ivrs message was not mentioned, but i was directly connected to a cc personnel.
7. I heard from the personnel that its still a technical issue and will be resolved as soon as possible. Even upon insisting i was not given any further time line. Further, i was told that a note was left by the technical team that they tried to contact an alternate number (Non reliance) provided by me on 18th and the call did not get through and so they were unable to resolve my issue...This statement coming on 22nd which never cropped even on 21st when i called.
8. I am still being told that the complaint is still open and will be resolved, but when, they are unable to tell.
9. I feel so miserable that i have to depend on others phone to make calls to my clients.
10. Today 23rd, when i again contacted cc, i was again told that my complaint is still open and will be resolved soon but how soon, they are also not aware. Interestingly when i insisted to speak with their their superior, i was made to wait for more than 6 minutes and still no one turned up to speak to me and all i heard was their classical reliance tone with intermittent dial tone with no one picking up my call. Finally i cut the call totally disappointed (My call lasted more than 16minutes).
11. What is more disheartening is, a network that i have been loyal for more than a decade is showing such callous attitude to its subscriber.
12. Further, i have to bear with the jibe from my fellow collegues about my loyalty with a network in the age of mnp.
I sincerely hope that they resolve this issue and restore their credibality as well as my faith on a network that revolutionized the telecom sector in india.