[Resolved] Reliance Communications — Payment of datacard bills for non using | |||||
Sir/madam, My reliance dongle (reliance number [protected]) which was not used for the last 2-3 months. i did raise a ticket with your customer support team. they have stated that twice that technical team will check and revert.in addition to this they have stated that this has been allocated to the technical team. This happened on 31st august, 2016 at 20:18 hrs (ist). the customer care call went for 11 minutes and 50 seconds. i did followup calls on 02nd september (called twice), 06th september, and 07th september, 2016 (called thrice). i can furnish the exact call timings if you require. Since i was not getting positive and encouraging reply from your customer support team, i have decided to visit the local store in arakkonam from which i have bought my dongle. When i have checked with your local reliance store, i have been communicated that my dongle is obsolete and i need to buy a new dongle. When i have requested to get the new dongle and the salesman stated that reliance cdma offers are over and your dongle is no use and you can throw it away and i need to buy a new dongle at a price of inr 3200. he had stated that if iam looking for any offers/assistance i need to visit your chennai office. Immediately i have personally visited your chennai regional office to check whether any steps can be taken to address this. I have received the same kind of reply there as well. Iam shocked the kind of attitude shown to the customer at your stores irrespective of the locations. In addition to this after communicating my personal number i have been getting threatening calls to make the payment on the other number, which is used by mom who is at the age of 70. I have been getting calls/mails stating that i will sued for non payment of the bill. Kindly clarify the following points 1. without upgrading/buying/using a new dongle, do i need to pay the monthly rent which i continued to pay earlier? 2. when i have checked with your store, i was informed that i should have applied/upgraded to cdma which was missed inadvertently. 3. do i need to pay without availing your service? Appreciate your immediate response. Best regards S. jayasundar m. l. m., No.17, sixth street, Krishnampet, Arakkonam 631002 Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 28, 2016 Reliance Communications Customer Care's response Dear Jayasundar, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Oct 31, 2016 Reliance Communications Customer Care's response Dear Jayasundar, Our customer service team has informed us that your concerns have been addressed. Do let us know if there is anything else we can help you. Regards, Reliance Communications | |||||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I have received a call on 29th October, 2016 at 11:46 AM and reiterated that I need to pay the bill for the period in which I have not used/activated CDMA service.I have received this call from[protected]
In addition to this I was messaged to apply for a 4G dongle and I need to get it activated.
Even for termination of the connection, I need to pay the outstanding amount.
I have clearly stated in the mail that my dongle was not working and I was asked to pay the rental for the dongle which is obsolete. And I have lodged a complaint on 31st august, 2016 at 20:18 hrs (IST) and the customer care call went for 11 minutes and 50 seconds. i did follow-up calls on 02nd September (called twice), 06th September and 07th September, 2016 (called thrice). i can furnish the exact call timings if you require.
If Iam using 4G dongle and I refuse to pay the rental, you have every right to do so.
She was stating that I need to pay the rental even though Iam not using the dongle.
I have clearly stated that, please reach me on my cellphone number anything pertaining to this issue. Despite of this, we have received a call on the other number.
The call was generated from[protected] at 12:02 PM on 31st October, 2016 and the caller was again asking to make the payment.
Here are my queries:
1.I have not updated/bought a new dongle, despite of that do I need to pay?
2.I have clearly stated that Iam not using your service, still for termination of connection do I need to pay?
3.When the calls will stop coming to the other number which is used by my mother?
4.Iam getting two different messages on two different cellphones, which one I need to believe/trust?
Best regards
S. Jayasundar MLM
No.17, Sixth Street,
Krishnampet,
Arakkonam
631002
[protected]HP)