[Resolved] Reliance Communications — poor and terrific internet connectivity speed of reliance 3g

Sambit0129

from Kolkata, West Bengal

Address:

700059

My complaint is in regards to the poor connectivity speed of reliance 3g. I have made a recharge of 3g data pack and now i do not get a speed of even 2g network, clearly i have been duped by reliance. Regarding the same i have complained via mail to the "appellate authority" to which they even did not bother to acknowledge it, let alone solving the issue. Calling up their customer care has been proved to be futile as due to some vague reason the contact centre of reliance complaint helpdesk does not get connected to.

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Oct 19, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

Reliance Communications Customer Care's response Dear Sambit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Comments

SintuGanai

from Kolkata, West Bengal

It is very unfortunate to inform you that reliance broadband service are now providing worst service to their postpaid customers. I had a broadband connection (reliance broadband id :[protected] under plan Thunder 1099 having unlimited 4 Mbps speed. I feel very shame to inform you that the connection was showing 4 Mbps (mostly gives speed like 1 Mbps) but most of the time it take long buffer time to open a YouTube video, Facebook pages even it takes long time to load gmail pages. Often it was seen to take long time to open reliance payment gateway. I contacted customer care for resolving the issue and the problem was solved temporarily but the issue repeatedly occurred after few days (2 days) interval. Customer like me have not sufficient time to resolve this type issues over phone regular basis on two days interval. Apart from this I was paying 1295 per month (which is much greater from other provider like Wishnet) and was getting this type of poor service. Then I tried to change my plan to reduce my monthly charges from a month earlier over phone to customer care as well as via repeated mail (on August 09, August 19, August 21 ;see the attached file ) but it was not changed rather the connection was temporarily suspended due to non payment. Ironically they said that "We regret the inconvenience and delay in response" and was sending mail to pay bills without solving my issue. I have not make payment for this month to protest against this type of negligence towards valued customers who pays monthly bills but still does not get proper services. Now-a-days we have lots of options to get uninterrupted high-speed broadband internet then why go for this worst services like reliance? I am sending this alarming mail to you so that you should be alert about this type of negligence to customers problems rather reliance will loose many valued customers in near future. We pay fine when payment delayed but who will pay fine for delaying proper services to customers?
Therefore, I request you to investigate this issue whether I was given proper speed, I payed for during last six month or not. I request you to give me justice into the said matter that I payed a lot but did not get proper services during couple of months. I also request you to take initiative to improve the uninterrupted broadband services. Hope I will get my proper reply soon.

Best Wishes,

Animesh Chowdhury
Email Id: [protected]@gmail.com