Reliance Communications — Poor response and Bad Service experience

Address:	Pune, Maharashtra, 411014
Website:	RCOM.CO.IN

I have complained and wrote many mails more than a month but still awaiting for revert and assistance from Management team of Reliance Communication.
I have being with the company from more than five years and had good relation in terms of service, Had small issues but it was solved and well taken care in past.
I am really not sure what went wrong with Reliance Communication that i didn't receive any response on the poor service experience. I have issues with broadband device which had problem and told me that need to update on 4G but due to updation without any intimation company can't stop the service of device.
Now i have asked to submit the documents as company don't have complete documents of mine but from past five years no one has asked me for any such things and never faced issue then how come suddenly the problem arises.

Please i want to close my account with Reliance communication and not interested to have any relation whereas i have to cry for help and assistance from company.

Please request you humble yo discontinue my broadband service.