[Resolved] Reliance Communications — Poor Service by Chennai Customer Care | |||
Dear Sir, My Reliance Prepaid Number got activated [protected] dated 08/01/2015 03.00 pm. But I did recharge for Rs. 46/- Rate Cutter & Rs. 50/- talktime on dated 15/12/2014.it shows nill balance.Please look on this issue. One more Issue with poor service by your customercare Chennai Office (Wrong Commitment)…Refer below topic…… I went to Reliance Main Office, Nungambakkam Branch Chennai.And met Ms. Banu - (Mobile No-[protected]) customercare executive to cancel my Number [protected].This number given by her 06/01/2015, Saying that I will not get My Number [protected] in Prepaid (Wrong Commitment By Ms. Banu). So she forced me, Confused me to take My Number [protected] in Postpaid only.I did that procedure & she gave me one alternate number [protected] and said after 5 days i will get my number in postpaid [protected]. But actully I need my number in [protected] in prepaid only. Once I got activated My prepaid mobile number [protected] on 08/12/2015, I went to Reliance Main Office Nungambakkam Branch Chennai & met Ms. Banu Customercare (Mobile No-[protected]) to cancel the procedure to do postpaid The cancel alternate number [protected].She gave me one service number[protected]Jan-2015 19:05:40 & Said She sent the procedure for cancelling the postpaid procedure & the cancel alternate number [protected]. On Dated 10/01/2014. Keep on calling Ms. Banu she is not attending my calls(Last 2 days).Then i did Live Chat with reliance morning.& asked about the Cancelling Service Number[protected].In that I came to know that Ms. Banu Taken Given this service number[protected] for prepaid to postpaid Request.Actually Not for procedure for cancelling the postpaid procedure & the cancel the alternate number [protected]. Finally In Live Chat They taken the cancel the procedure for postpaid & cancel the Alternate Number [protected] this morning.Service number[protected] Request you to don’t do any postpaid procedure for my mobile number [protected].I am happy with Prepaid only. Take action on wrong commitment given by your customercare Ms. Banu Thanks & Regards Kishor Kumar B Alternate Number - [protected] Chennai Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
One more Issue with poor service by your customercare Chennai Office (Wrong Commitment)…Refer below topic……
I went to Reliance Main Office, Nungambakkam Branch Chennai.And met Ms. Banu - (Mobile No-[protected]) customercare executive to cancel my Number [protected].This number given by her 06/01/2015, Saying that I will not get My Number [protected] in Prepaid (Wrong Commitment By Ms. Banu).
So she called forced me, Confused me to take My Number [protected] in Postpaid only.Finally I did that procedure & she gave me one alternate number [protected] and said after 5 days i will get my number in postpaid [protected].Dated 06/01/2015
But actully I need my number in [protected] in prepaid only.
Once I got activated My prepaid mobile number [protected] on 08/12/2015, I went to Reliance Main Office Nungambakkam Branch Chennai & met Ms. Banu Customercare (Mobile No-[protected]) to cancel the procedure to do postpaid The cancel alternate number [protected].She gave me one service number[protected]Jan-2015 19:05:40 & Said She sent the procedure for cancelling the postpaid procedure & the cancel alternate number [protected].
On Dated 10/01/2015. Keep on calling Ms. Banu she is not attending my calls(Last 2 days).Then I did Reliance Live Chat morning.& asked regarding about the Service Number[protected].In that I came to know that Ms. Banu Taken Given this service number[protected] for prepaid to postpaid Request.Actually Not for procedure for cancelling the postpaid procedure & the cancel the alternate number [protected].
Finally In Live Chat They taken the cancel the procedure for postpaid & cancel the Alternate Number [protected] this morning.Service number[protected] Dated 10/01/2015
Request you to don’t do any postpaid procedure for my mobile number [protected].I am happy with Prepaid only.
Take action on wrong statement given by your customercare Ms. Banu..
Please refer the attached above complaint image copy.(Live Chat Done on Date 10/01/2015)
Thanks & Regards
Kishor Kumar B
Alternate Number [protected]
Chennai
I went to Reliance Main Office, Nungambakkam Branch Chennai.And met Ms. Banu - (Mobile No-[protected]) customercare executive to cancel my Number [protected].This number given by her 06/01/2015, Saying that I will not get My Number [protected] in Prepaid (Wrong Commitment By Ms. Banu).
So she called forced me, Confused me to take My Number [protected] in Postpaid only.Finally I did that procedure & she gave me one alternate number [protected] and said after 5 days i will get my number in postpaid [protected].Dated 06/01/2015
But actully I need my number in [protected] in prepaid only.
Once I got activated My prepaid mobile number [protected] on 08/12/2015, I went to Reliance Main Office Nungambakkam Branch Chennai & met Ms. Banu Customercare (Mobile No-[protected]) to cancel the procedure to do postpaid The cancel alternate number [protected].She gave me one service number[protected]Jan-2015 19:05:40 & Said She sent the procedure for cancelling the postpaid procedure & the cancel alternate number [protected].
On Dated 10/01/2015. Keep on calling Ms. Banu she is not attending my calls(Last 2 days).Then I did Reliance Live Chat morning.& asked regarding about the Service Number[protected].In that I came to know that Ms. Banu Taken Given this service number[protected] for prepaid to postpaid Request.Actually Not for procedure for cancelling the postpaid procedure & the cancel the alternate number [protected].
Finally In Live Chat They taken the cancel the procedure for postpaid & cancel the Alternate Number [protected] this morning.Service number[protected] Dated 10/01/2015
Request you to don’t do any postpaid procedure for my mobile number [protected].I am happy with Prepaid only.
Take action on wrong statement given by your customercare Ms. Banu..
Please refer the attached above complaint image copy.(Live Chat Done on Date 10/01/2015)
Thanks & Regards
Kishor Kumar B
Alternate Number [protected]
Chennai
Dear Kishor,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications