Reliance Communications — Postpaid data card cancellation

Address:	560043
Website:	reliance

I have a reliance postpaid datacard no. [protected]. I went to the Reliance store at Kammanahalli to cancel the connection. They told me that they cannot take a request after 6 pm. I then called the Reliance helpline and I must say what a horrid experience I have had with their customer service. My first call was on the 20th April 2016 and I spoke to a lady who verified my details and told me that she would transfer the call to the datacard termination team. I waited endlessly for someone to answer my call, but alas no one answered. I called a second time and this time I spoke to a girl named Kavi who again put me through the whole process of verification and convincing me to keep the card, and after my insistence, she too tried to transfer the call to the cancellation dept. Again, she came back saying that they were busy. Each time, I was made to wait for more than 40 mins. and was losing my patience. This girl Kavi promised that she would arrange a call back before 7 pm on the same day (i.e., 20th April) but no call came.
Day 2 : 21st April - I called the Customer Service post lunch, hoping to get help. I spoke to a girl named Aishya to whom I narrated my experience of yesterday and again after the required formalities, she too tried to forward my call to the cancellation team. Alas, no luck again, she came back telling me that all your cancellation team members are busy. I can understand that. You do have a huge no. of dissatisfied customer base waiting like me to cancel their connections !!! Aisha felt sorry for my condition and promised a call back in one hour. I waited... for more than hour and again they failed to keep up their promise. I called back again, this time i spoke to Yuvraj... he too forwarded the call and put me on hold. I held on for 20 long minutes with no soul from the other end. I disconnected and called back again. this time, I couldn't even get to speak to the Customer Service team member !!!
I asked for a Senior person - a supervisor or a manager so that I could talk to them. They said nobody was available. I was left in the lurch, with nobody to help. I just don't understand that there was no way I could escalate the matter to a Senior.
With absolutely pathetic service and also bad connectivity, I am using this forum to please, please have my post-paid data connection cancelled with immediate effect. Please send me an acknowledgement of having received this email and a reference no. for this request of cancellation. I hope atleast this will work !!!