[Resolved]  Reliance Communications — Postpaid offer cheating

Address:

Mumbai City, Maharashtra, 400052

Hi,

I Mr Deep Banerjee mob no [protected] is a postpaid customer of reliance communications.I have a very serious complain regarding the Plan provided to me and the false promises given by your service executives, please follow the below given details and I hope a strict and responsible action to be taken by Reliance Communications on the basis of my genuine complains.I have proof of all that I have narrated below to support my stance.

I received a call from [protected] 3rd Dec 2016 11:42AM name "Priya Dhore" personal mobile number [protected] mail id : claiming to be reliance customer executive, she offered me saying that there is a special offer going on in Reliance where they are offering 299 Rupees plan which includes unlimited Local and STD with 300MB data Jalsa Unlimited Plan.When I asked her to send a email of the same she forwarded me an image of the plan with rates from her mail id : .On choosing the 299 plan I reverted back to her email and asked her to process the same.

She asked me to send a port request to my existing service provider i.e Idea, Porting Code IM827993. I did the same and she said she will send me the new sim and asked for 100 Rupees in cash as charges.On 6th Dec she sent a representative to my office named Vishnu mobile number [protected], he collected the money and gave me a Reliance 4G LTE pack IMSI No:[protected], Circle Mumbai.On getting the same I called her back at her mobile number 6th Dec 2016 1:23PM and confirmed the payment and SIM received, she said my request will be processed shortly.

On 12th Dec 2016 my porting to reliance was done and services were started, after a few days I even paid a bill of around 272 for that that month bill.Now all of a sudden I got a call on 17thJan 2017 11:49AM from Ruby number [protected], She suddenly says that sir there's been a problem and we cannot give you the 299 plan instead we will give you 399 plan. On this preposterous offer I denied to accept and told her the entire details and asked her to solve the issue.She told me to speak to her senior and she said that she will rectify the same and change my Plan to 299.This senior of Ruby blatantly lied to be Priya Powar and not Priya Dhore, promised the rectification will be done tomorrow morning as the guys who change the plan comes in the morning.After 2 days I got an SMS from reliance quoting that a request is under process, Request No :[protected].But again after a few days a request failure SMS came back to me.

Now after all this today i.e 30thJan 2017 I have received an sms for my new bill payment of 465 Rupees, this is outrageous and absolutely unprofessional and cheating business practice followed by Reliance Communication who outsource their business to these uneducated fraudsters who in process are destroying the goodwill of the company and cheating the customers with false promises.

I would request a strict action being taken and my bill should be adjusted for this error and give us customers their desired justice. Please feel free to call me back for any clarifications plus I have pasted the email communication between Priya Dhore and myself.

Rgeards,
Deep Banerjee
[protected]