[Resolved]  Reliance Communications — Pre Litigation Case from reliance for Data Card

Address:

Bangalore, Karnataka

My name is S.G.Jayaganesh and i have a Reliance Data Card Customer since the year 2011.Due to my personal requirement and needs i decided to move to Broadband Connection to other service provider and being associated with reliance as a customer for 2+ years i thought of retaining the data card if the flexibility of moving to prepaid connection was provided.From 1st of February, i moved to the broadband connection and stopped using the reliance data card since 30th Jan-2014.I placed a request on 25th Jan-2014 . The customer representative replied back to the mail with the details, i have provided the details and was waiting for the response.On 5th Feb-2014 i got a call from reliance customer care that the request has been initiated and requested to clear the outstanding bill amount till date and it will take 48 hrs to completethe process. I asked for the amount but the representative informed to go to the nearest reliance store where they might tell the amount including the rental charges for the additional daysit might take for the process to complete.On 6th Feb-2014 i went to a reliance store and explained the details, the representative added some more money to the outstanding amount considering the rental for the number of daysand i have paid an amount of Rs.650/-. On the same day i called the reliance customer care and informed that i have cleared the outstanding amount and the representative informedthat the process would be completed within day after which i will be getting a confirmation call.I didn't received any calls after that, i sent a mail on 8th Feb-2014 asking for the status for which i received a mail on 9th Feb-2014 mentioning that no documents have been receivedto initiate the process. I really got irritated about that and i have sent a mail to terminate the connection on the same day.I received a mail that my request has been registered and will be terminated and i will receive a confirmation call on that . In the mail it was informed that during the suspension of the services, i will not be charged for the monthly rentalI didn't receive any call after that .But i received a bill to pay an amount of Rs.193/- as monthly rental, the bill was also not clear .I received reminder calls to pay the bill to whom i informed that i have cleared the outstandingamount long time back and the connection already got terminated . After that i didn't received any calls.On 14th March-2014, i received a mail with a subject as "Non Payment of Service Charges-Final Remainder :[protected]" mentioning an amount of Rs.403/- to be paid and a sentence ofthreatening if fail to pay would be taken legal . In that bill they have charged as below for unrelated dates. Monthly Rental Charges for period *Reliance Netconnect Rental[protected] to[protected].36 *Reliance Netconnect Rental[protected] to[protected].14 Today i have received Pre Litigation Case mail .This actually puts into a mental pressure and depression to know that being a loyal customer to reliance all these years and this was the way treated .I would like someone who really cares about customer to look into it and close this as early as possible. I can pay the amount Rs.193/- worst case and notanything more than that for no reason. I don't want to go to the below extent "If the same continues i would like to go to consumer court, consumercourt forum taking a legal action against the harassment made and i will ask for a compensation to be paid from reliance for this. "NOTE: For all the above transaction made with the customer care i have the proof, SR number, number of times spoken to customer care, sms received, original bill of the outstanding amount paid, data usage made till what date etc .