[Resolved]  Reliance Communications — Receiving bills even after connection termination

Address:Pune, Maharashtra, 411033
Website:myservices.relianceada.com

I was using reliance net connect for past 2.5 years and in aug 2015 decided to terminate my connection on number ([protected]). Contacted the customer care and asked them to get my connection terminated. The request was accepted and i clearly mentioned that i don't want any kind of extensions they were suggesting. The connection was finally terminated on aug 17 2015 check images below.

Now my usual bill amount used to be rs 1138/- but as i didn't used the device for full cycle starting from[protected] to[protected], i had to pay an adjusted amount of rs 991/- as was also mentioned by Customer care representative.

Now i have already paid the due amount on[protected] and as such it clears any dues whatsoever. But still i am continuously receiving bills and messages to pay asap. Even called their customer care multiple times all i hear is this a running amount which they can't make any clear.

They have even sent a notice to appear in lok adalat. I would request to look into this issue as this has become a quite a headache as Reliance is not ready to clear out things. The bill i have been sent is for period[protected] to[protected], when the connection was already terminated.

Please resolve as this had already made a very poor image of Reliance Communications.
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Oct 26, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2015
Reliance Communications Customer Care's response
Dear Amit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
Nov 11, 2015
Reliance Communications Customer Care's response
Dear Amit,

Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns.

Cheers,
Reliance Communications
Complaint comments 

Comments

You have already created 3 service requests for the same issue. And even after calls and mails everything is still the same there has been no progress. Today i received this message

"Last date to withdraw notice hence pay Rs.1519 of Reliance CAF[protected] or else be present on 12/12/15 at Pune Court call [protected] Ansari"

I don't think you guys are even doing anything, Reliance is just trying to more of a problem for its loyal customers.

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