Reliance Communications — Recharge for Internet pack sucessful, but benifit not recieved abd not refunding money back... | |||
To whomsoever it may concern: I had recharged for a reliance 3g internet pack of Rs. 74/- for 1GB for 10 days from Odisha circle. I recharged through the reliance portal i.e: " http://myservices.relianceada.com/captureInstantRecharge.do " and paid money using netbanking. I got the reciept and sms that "your recharge is sucessful" : the receipt no is - "AMIR69512202". When I callled the customer support 5-6 times they only said the recharge is not available for Odisha circle, hence they cannot refund the money back. I questioned them like : I recharged from your portal and if your company have mentioned the wrong info then why should I(customer) be punished for that? But, they convinced me that I am not getting my money back. I need help on this matter... my reliance number is [protected] and email id is "grv.[protected]@gmail.com" my alternate number is: [protected] Thanks Jagesh Patra Was this information helpful? | |||
|
Reliance Communications customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
someone called from reliance and told me that they cannot help me on this issue since, there is nothing wrong with the recharge. when I asked him for the details of my yesterday's recharge and my data usage then, he said call to customer support from your number. These guys are cheats and someone called Rahul Kumar Gupta having phone number - [protected] called my after I spoke to the customer support people. this cheater guy was asking me for my credit card details since he said reliance is unable to send refund back to my netbanking account. so he needed this information. I am damn sure he is a cheat. I tell you these people are not going to help me out. So, the only option I have now is failing an FIR at my nearest police station and at the consumer forum which is setup by the govt. of India. since, 3 hours the customer support people have blocked my number so that I cannot call them back again to their customer support number. This is ridiculous. I am going to spend more money but want justice to be done.
Thanks
Jagesh
Thanks
Jagesh
Today, on 6th April 2015, someone called from the reliance customer support department and told me that there is no issue with the recharge. when I argued with him regarding the benefit which I did not receive, then he told me to contact customer support number 198 from my cell phone and after that when I again tried calling reliance customer support from my phone to that 198 number then I did not connect. I guess they have blocked my number so that I will not contact the center again. This is really ridiculous service and also
Yesterday I got a fraud call stating "he is calling from reliance patna, bihar and if I need my refund back then I need to provide my credit card details and all other stuff related to my back account". I knew it was a fraud call buy I was amazed to know that after I contacted the reliance customer support people yesterday, This cheater guy calls me up. I am sure this person works in the reliance organization for sure. Cheater guy's name: Rahul Kumar Gupta and cheater number: [protected]. If I will not get my refund back then I am sure I will file a complaint at the nearest police station and also at the consumer fourm by govt. of India.
Thanks
Jagesh Patra
Yesterday I got a fraud call stating "he is calling from reliance patna, bihar and if I need my refund back then I need to provide my credit card details and all other stuff related to my back account". I knew it was a fraud call buy I was amazed to know that after I contacted the reliance customer support people yesterday, This cheater guy calls me up. I am sure this person works in the reliance organization for sure. Cheater guy's name: Rahul Kumar Gupta and cheater number: [protected]. If I will not get my refund back then I am sure I will file a complaint at the nearest police station and also at the consumer fourm by govt. of India.
Thanks
Jagesh Patra
Dear Jagesh,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications