Reliance Communications — Recharge money deducted but recharge not done yet

Address:New Delhi, Delhi

As told by Customer Care executive of Reliance : "*129# facility enable user to buy special packs of calling, gprs etc and money will deducted from their balance." . I dialed *129# selected an option "3G data 1gb @ rs 74". Then a message popped up "thank you your request has been processed" and then money was deducted from my balance which was approx Rs 200. But I didn't get any data yet and my remaining was deducted too. Please Help. Thanks, Sunil
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Reliance Communications customer support has been notified about the posted complaint.
Apr 06, 2015
Updated by sm5.nsit
As told by Customer Care executive of Reliance : "*129# facility enable user to buy special packs of calling, gprs etc and money will deducted from their balance." . I dialed *129# selected an option "3G data 1gb @ rs 74" on 03/04/15 3pm. Then a message popped up "thank you your request has been processed" and then money was deducted from my balance which was approx Rs 200. But I didn't get any data yet and my remaining was deducted too. Please Help. Thanks, Sunil My Reliance Mobile Number : [protected]
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My Reliance Mobile Number : [protected]
Dear Sunil,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Sunil,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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