Reliance Communications — Recharge not credited

I am very much disappointed with reliance service. When we call customer care there is no option for assisting customers. Today i recharged twice i. E 500 rs and 300 rs but i can't see the balance in my mobile. How can it be possible you are debiting the money from my account and not crediting my balance. This is very annoying. Hope you could resolve the issue at the earliest.

My mobile no is: [protected]