[Resolved] Reliance Communications — Recharge not done, however amount deducted

naina26

from Etawah, Uttar Pradesh

Address:	New Delhi, Delhi, 110085
Website:	www.rcom.co.in/Rcom/personal/prepaid/overview.html

I am one of the customer of Reliance, India. My number is [protected]. I am using this number from last 7 years I recharged the number on 9 September 2015, for Rs 196 in Delhi. Firstly, your website is not updated with the plan rates. I need to activate 3G plan which was not updated with prevailing rates and now, the plan is increased to Rs197. However, i was not aware about the changes and it got wrongly recharged. Later, I got a SMS that the number has been recharged with Rs 0.01. Moreover, I have not received any benefit or amount from this recharge other than Rs 0.01. I tried to complaint the same to customer department of reliance, but I am satisfied with the resolution.

Was this information helpful?

No (0)

Yes (0)

Oct 26, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2015

Reliance Communications Customer Care's response Dear Naina,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Dec 01, 2015

Reliance Communications Customer Care's response Dear Naina,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary benefits has already been posted to your account. Thank you!

Cheers,
Reliance Communications