[Resolved]  Reliance Communications — Recharge of 397 which shows 10gb super 3g data not received

Address:Mumbai City, Maharashtra, 400057
Website:rcom.co.in

I checked on *129# and selected option 3 of Super 10 GB data offer of Rs. 397=10 GB for 28 days. I got it recharged of 397 on 23 april 2016 and received data pack of only 3 GB. But as per the offer on *129# of Rs. 397=10 GB for 28 days. I should received 10 GB. I raised a complaint[protected] they replied onus talk time could not be credited as there is no offer as per the otafrecharge date.
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Apr 26, 2016
Complaint marked as Resolved 
Reliance Customer support called me up on explaining my query to them on not received additional data pack balance of 10 GB as mentioned on *129# for recharge of 397. They told me they have forwarded my query to concerned department and provided me solution within 6 hours and gave me 10 GB. Thank you For timely providing support by Reliance Customer Support Team. Will recommend reliance communications to my friends
Reliance Communications customer support has been notified about the posted complaint.
Complaint comments 

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Dear Khush,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
My alternate contact no [protected]
Dear Khush,

We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary benefit has been posted to your account. Thank you!

Cheers,
Reliance Communications
checked on *129# and selected option 3 of Super 3.5GB data offer of Rs. 298=3.5GB for 28 days. I got it recharged of 298on 1 may 2016 and received data pack of only 1.75 GB. But as per the offer on *129# of Rs. 298=3.5 GB for 28 days. I should received 3.5 GB. I raised complaint[protected] but I got an SMS "Dear Reliance Customer with reference to your SR[protected] you are not eligible for the SMS Campaign Offer. Thanks." I also called customer care but didn't get gud response from them.. My Reliance number is [protected].

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