[Resolved]  Reliance Communications — Reducing my Balance to zero without any usage and Blocking MNP message

Address:Ajmer, Rajasthan

Hi folks, we all know that Reliance Communication's tactics to loot people. Now what they are doing with me is strange. 1. They keep reducing my balance to zero without any calls being made. Its just like I recharge with some amount and after few days I check my balance and apparently drops to near zero. I am telling you they are just stealing my prepaid balance and nothing else. I recharged 2 times with 150Rs and same thing happened with me. I called customer care but they always disconnected my phone. So I failed to register a compliant. Many times they said route is busy which is nothing but blacklisting of my number from customer care service. 2. Fed up with this, I tried to go away with Reliance, I sent a message to 1900 for porting my number to another operator who do not steal my balance. But here comes the new innovation of Reliance, They blocked the message which contains the UPC, which is needed for MNP. That's awesome, I mean Reliance guys are really innovative when it comes to stealing people's money. I tried 5 times by sending message and they always charged me for message but no message containing UPC ever arrived in my inbox. 3. Since I am not able to MNP, to continue with my number, I have to recharge with at least 200 Rs.in 6 months just for incoming since any new recharge is stole by Reliance Guys without any usages. It is just free money flowing in the pocket of Reliance. I am telling you people, beware of reliance, they may offer you cheap rates and blah blah, but they know how to extract money from your pocket through other means. Do not ever go for Reliance. BTW if Reliance guys are listening to it, My number is [protected], do send the message containing UPC or otherwise I am going to complaint for this with TRAI. This matter is ripe for an PIL, and I am seriously thinking to file it.
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Aug 13, 2020
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
However my issue is still not resolved but what I like to mention here is that since I am educated and Tech+Lawyer guy, I can deal with this matter by posting online and by filling complaint with TRAI. But what about those poor villagers and uneducated people who do not understand the technicalities of the issue and forced to live with it with the operators stealing their hard earned money. I will surely file an complaint for the interest of those people.
Complaint is still not resolved yet.
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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