[Resolved] Reliance Communications — Regarding not activating the services after submitting the service account

amit kashhyap

from Chennai, Tamil Nadu

Address:	Lucknow, Uttar Pradesh, 226005
Website:	www.consumercomplaints.in/new_complaint

I have Reliance GSM prepaid sim, no is [protected]. Sir You have a plan for Rs. 111/, which provides Reliance GSM to Reliance Gsm free talking in UP East. But 3rd october'2015 i have taken the services after depositing Rs. 111/-.but today is 23rd oct'2015 and continuously the charge is being deducted in the main balance after making a call to Reliance GSM.
I have visited Reliance Web world located at Kapoorthala, Aliganj, Lucknow, but they told me to visit Gomti nagar, head Office to get the problem solved. Sir, I am living in Alambag and one time visit cost from Alambag to Gomti nager is more than 111/- Rs, Suppose i have got the problem solved nevertheless what is the advantage to do that?
I am using the services of Reliance GSM last 15 years. but i have not faced such type of problem during this period.
now, please tell me why i stay silent ? if after giving the service cost u have not been providing the services.

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Oct 26, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2015

Reliance Communications Customer Care's response Dear Amit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Nov 02, 2015

Reliance Communications Customer Care's response Dear Amit,

As per the confirmation received from our customer service associate, we wish to affirm that there was no wrong deduction found on your account, hence we won't be able to pass any waiver. Thank you!

Regards,
Reliance Communications