Reliance Communications — Regarding poor services and double standard in delivery

Address:

160059

Hi Sir/Mam,
i am really frustrated from the poor services i'm getting from reliance.
Few days back i was porting out from reliance, but got a call from them by saying that they will cut down my call rates, But i did not get what promised as i didn't even got cutting cost of a single paisa. then i forwarded a mail to know the status of this issue and there i come to know that no such request was raised.i have attached the screenshot of the same as well.

Again i ignored the issue, but after that whenever i did recharged my account, they cut down my balance each time by 5-8 rupee/day.when i call them they only refund the amount deducted in last 24 hours.Around 50-60 rupee has been deducted within last 10-15 days.every day i call them and request to refund the amount.Again whenever i ask the CSA to transfer my call to senior associate, they either put my call on a long infinite hold or simply cut down my calls.i have all the recordings as well.
i do not want to change my no.but looking for the better services(at least average) then this.
Looking for the positive resolution.
Thanks and regards
Harpreet Singh
[protected]
Mohali (Punjab)
Alt no [protected]