[Resolved] Reliance Communications — Regarding reliance data card

Ekalaivan Sri

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600048

I am using Reliance for 2 years, I was forced to upgrade from Reliance Pro data card to Wi-Pod (4G upgrade) and my data card number is [protected]. When I inquire about the plans from Reliance communication, Tambaram, Chennai they said there will be no changes in the plan and will be carry forward to Wi-Pod (this information is provided on June last week). Then I purchased the Wi-Pod on 3-July-2016, now they have switched the plan from Rs.1143 (including tax) 40GB unlimited plan to Rs.799 10GB unlimited plan and I do not know when did they change this plan (I am not communicated via email or call). To my surprise, I got the email from Reliance ask me to pay Rs. 4887.00. I tried to contact Reliance customer care but unable to reach them. Now I am getting threatening calls from Reliance collection center guys to make the payment. And they are not ready what I would like to explain. I am afraid what to do now please help as soon as possible.

Ekalaivan. S
[protected]

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Nov 14, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2016

Reliance Communications Customer Care's response Dear Ekalaivan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Oct 13, 2016

Reliance Communications Customer Care's response Dear Ekalaivan,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications