Reliance Communications — Regarding termination cheating in amount paid for 3 month advance rental

Address:

Chennai, Tamil Nadu

This was the mail sent to [protected]@relianceada.com netconnect.[protected]@relianceada.com on 2-mar-15 Dear sir, My data card no is [protected] I am using this for more than 4 years. My data card not worked for 13/01/2015 I called customer care for regarding this and I asked for upgrade of PRO 3 1st they told to visit my nearest outlet Velachery outlet they will upgrade this no with PRO 3 it will charge 1599 for wifi device and Rs 100 will be waiver per month for 1 year as per your instruction I visited Velachery outlet but they say we are not having the empty device all device available with us are with new number so not possible here you can visit some other outlet like that they says. After that I have called customer care and says regarding this then your representative told me to visit adambakkam outlet I asked then to give contact no so that I will call and confirm whether they having PRO 3 empty device or not but your representative told that we don’t have contact no then I have visited adambakkam outlet also there also same thing they says we don’t have empty device. I also visited t-nagar outlet they also says we are not having empty device, After that I again called customer care they says you visit to authorized service center in Nugambakkam they can help you I told that your authorized service center will available till 6 pm for me it’s not possible to go there before 6 pm for that they said nugambakkam service center will open till 8 pm so I visited nugambakkam service center by 6/02/15 at 6:50 pm but it was closed at 6 pm itself on the spot I have called customer care but he says yes sir it will be closed by 6 pm then I asked why yesterday one lady from your side says it will be open till 8 pm I have cancelled some important work and came there but no use I asked your customer care to close my account actually I paid Rs 1370 on 08/12/2014 for 3 month advance rental plan it’s valid form 10/12/2014 to 9/03/2015 so your refund my money from 14/01/2015 to 9/03/2015 which I have paid but your representative told that refund option not available I told that if I have not pay even for Rs 10 also your will not accept to close without that money but why I have to give my money to you I told then he told me to wait he will transfer the call to retention department after few minutes he told that all are busy he told me to call tomorrow. Then 7/02/2015 I called at 12:30 pm to your customer care and call got transferred to retention department Mr.Rishi who speaked with me he told that you can upgrade to PRO 3 I said that I am tried to covert but not possible in any of your outlet they saying empty device not available then Mr.Rishi told that there is an option available to change without empty device I have argued about I have visited 3 outlet all are says not possible but you saying it can be done I am not willing to waste time after this please close my account but he told that wait if you not believe me I will transfer this call to my senior executive she will explain it can be done without empty device then he transferred the call one lady talk to me I do no her name but she told that with any of PRO 3 device which is already loaded with no also option there to load your no you visit to outlet which you already visited if that person says not able to do this you call to customer care from there and give the phone to us we will explain how it can be done then I ask to give so complaint no with all this history so that I need to explain all this while I call from there then she told Mr. Rishi will give the Sr.NO regarding this and she transferred the call to Mr.Rishi then he told now you believe that it can be done right I told yes he given the SR. NO :[protected] then I have visited Velachery outlet again on the same day at 4 pm he told not possible then I called customer care Miss. Beaula attended the call and I told the SR.no and told now I am in Velachery outlet they says not possible she told wait I will transfer the call to retention department after some time she told all are busy at the moment you give your phone to someone who is in the outlet I will tell them I have given to one person he told that it’s not possible without empty device I already told this to customer but again he comes here for same issue saying that customer care told it can be done and he given back to me then Miss. Beaula told that here device not there u visit to some other store I asked her to connect the call to Mr. Rishi but she told all are busy I told I will wait connect the call but nearly after 45 minutes my call connected to retention department I asked Mr.Rishi not there he told he was not available right now then I explained the same he again ask me to give phone to outlet member same thing told with the anger in his voice. Then he told to visit some other outlet then I asked what said by Mr.Rishi is wrong it not possible without empty device right but he cut my call but I gain called customer care and he transferred my call to retention department I asked to close my account and give my money back which I paid for advance rental. 1st he also told not possible for refund option after that if I arrange for PRO 3 upgrade can you continue the service I said yes but anymore I will not spent time to visit some other outlet if you agree to provide me at door step he told door step not available I told I can pay for that then he put my call on hold for around 10 min then he told that now the empty PRO 3 device is not available anywhere in Chennai so you can service this device and use after may be by 2 months it will be available may be that time you can upgrade it he told but I told I am not interested to go for service already 8 to 10 month before only I have serviced with charge of Rs 800 so not interested instead of paying again Rs 800 for service I will go for new connection for Rs 1299 so after that he told ok for termination of connection I asked regarding my amount which I paid advance rental he told that it will be checked by billing department and same will be credited to your same account which you have made payment and he given the termination SR. NO :[protected] time taken for this convention is more than 2 hrs. But what happens is bill generated on 11/02/15 it show that I need to pay Rs 715 then again I called customer care regarding this she told that your advance rental plan is not activated I told that I paid Rs 1370 on 8/12/2014 as per your representative tells and also Service request raised for advance rental plan and I also received the message after 2 days that your Service request is solved. Then she told that your account is terminated so we can’t able to process anything from our side your will receive a call from billing department before closing you tell this to them they will solve it, after few days I received from a person I told all thing regarding this he told I will check and call back but I haven’t received any call after that then I received a message that your account is terminated as per your request and pay amount of Rs 715 to avoid legal action. I again called to customer care they says yes you need to pay I explained all this and also I told to explain me how I need to pay she told that you have paid Rs 1370 on 9/12/2015 bill generated for amount Rs 673 so we reduced 673 from 1370 which you have paid so only your advance rental plan not activated she told I explained that I paid amount of Rs 2003 on 25/08/2014 which amount is for one month plan charge of Rs 653 for billing period of 10/08/2014 to 09/09/2014 then Rs 1350 for advance rental plan for billing period of 10/09/2014 to 09/12/2014 then why bill generated for month of 10/11/2014 to 09/12/2014 which I have already paid I asked she told wait in line for few minutes I will check and come back after few minutes she told that some mistake happens you no need to pay any amount then I asked then where is my money which I have paid advance rental you need to pay amount of Rs.900 for me which I have paid advance. She told it’s not possible now your account is terminated we can’t able to do anything from our side you can mail this to our customer care they will solve it she told. This is what happens I need my money back kindly check and revert my money to avoid legal action I am having the all evidence of your customer care speech. Then I am always your customer now also I have ordered prepaid reliance pro 3 via snapdeal on 28/02/2015 I have ordered prepaid do to this kind of fraud happens to me in postpaid to avoid such issue. reply came to me on 3-mar-15 [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Dear Customer, This is with reference to your e-mail dated March 02, 2015 for your Reliance Netconnect+ number [protected]. We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations. Kindly note that the services of your number are already terminated. For the billing: We would request you to refer the below mentioned statement of account: Kindly note that the disputed bill for the cycle from 09/01/2015 to 11/02/2015 is already waived off and currently, there is no outstanding amount in your account. In continuation to your mail regarding refund of advance rental amount paid, kindly note that refund is not applicable as the advance rental amount paid non refundable amount. Hence, we are unable to process your request for the same. For new Pro 3 connection via snapdeal.com: Also note that the snapdeal.com is a third party website. Hence, we would request you to contact for the better assistance. Further, if you have any issue; we would request you to write to us. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Arvind. R Customer Care Reliance Communications Limited [protected][protected][protected][protected][protected][protected][protected][pr...⇄ my reply mail for this Dear sir, 1. You have not read my mail clearly why the amount of Rs 673 generated on 9/12/2014I paid amount of Rs 2003 on 25/08/2014 which amount is for one month plan charge of Rs 653 for billing period of 10/08/2014 to 09/09/2014 then Rs 1350 for advance rental plan for billing period of 10/09/2014 to 09/12/2014 then why bill generated for month of 10/11/2014 to 09/12/2014 which I have already paid. kindly explain. 2. While taking request for termination of connection I asked regarding my amount which I paid advance rental he told that it will be checked by billing department and same will be credited to your same account which you have made payment and he given the termination SR. NO : [protected] then why you representative says like that on 07/02/2015 around 7 pm check the recorded voice on that day are you trying to cheat me if not possible why they say like that. your representative said refund will be given so that only i have closed. kindly reply for this in same mail so that i have a record for filing a complaint.i will not leave this issue without proper solution. Already i talked regarding this to my lawyer waiting for your reply. Regards, J.sathishkumar cell no :[protected] [protected][protected][protected][protected][protected][protected][protected] After 2 reminder reply came from then like this Dear Customer, This is with reference to your e-mail dated March 09, 2015 for your Reliance Netconnect+ number [protected]. We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations. Kindly note that the disputed bill for the cycle from 09/01/2015 to 11/02/2015 is already waived off and currently, there is no outstanding amount in your account. In continuation to your mail regarding refund of advance rental amount paid, kindly note that refund is not applicable as the advance rental amount paid non refundable amount. Hence, we are unable to process your request for the same. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Roshani Zade Officer-Customer Care Reliance Communications Limited [protected][protected][protected][protected][protected][protected][protected]---...⇄ But my issue is not solved they trying to cheat me, not today again one bill generated for period of 11-feb-2015 to[protected] for the amount of Rs.72.11 after termination why they generating bill to cheat the customer. they need to refund the amount of Rs 900 approx i have attached all reference snapshot for your reference and further action Regards, J.sathishkumar cell no : [protected] Kindly note that the services of your number are already terminated.