[Resolved] Reliance Communications — Regarding wrong information given by the customer care

kumud ranjan 007

from patna, Bihar

Address:	Mumbai City, Maharashtra, 800023
Website:	www.rcom.co.in/Rcom/personal/prepaid/PlansandPacks.html?i=IC

myself kumud ranjan having the no [protected] had recharged my account with top up of rs 30 on the 14th of oct 2015, before rechrging i get confirm through your customer care associate and your offical website that it givesTalktime Rs.30(Rs26.70 core+Rs3.30 promo) but after rechrging i got only rs 23.32. why y are again and agian misguiding the customer, this happens many times with me. my simple question is this why are cheating the customer in this way, i am just concern that give the complete balance rs 6.68 as per your commitment.otherwise i have to move to the higher authority and RTI also. my contact no is [protected], whatever y take action, kindly acknowldege me thank you

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Oct 27, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2015

Reliance Communications Customer Care's response Dear Kumud,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Oct 18, 2015

Reliance Communications Customer Care's response Dear Kumud,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications