[Resolved]  Reliance Communications — Reliance 4G pathetic service

Address:

Bangalore, Karnataka

I have applied for reliance 4G ([protected]) upgrade on 2nd Jul'16 and got the hotspot delivered on 5th July. However its not been activated since then in spite of number attempts to reach your customer care and informed 2 times to activate the 4G datacard.
Also, my existing 2G card stopped working from 6th July and I dont have any internet connectivity since then in home. There seems to be no customer service to help the customers who believe in your product and upgraded it. And no information when my 4G will be activated, your customer card gives all false promises of activating the same day when you call but nothing seems to be working.
Let me if you activate this 4G hotspot and also I am not going to pay the bill for this month since you have not provided any connection since 6th July.
Revert to me with some actionable details.
Called Reliance Customer care[protected] Fifteen (15 times) from 12-Jul-2016 to inquire and gave termination request due to poor response and not activating my 4G service and deactivating my 2G existing service but the customer care rep has not taken the request but given false service Id (forgotten) to me
Inspite of sending the Termination mail, they are still sending the bill and sending from Collection Dep to pay the bill for which I have not used the service and untill today no one responded to my mail since 02 Jul 2016. I have sent mail to Reliance appellatea office, Nodal office, customer care, sovereignservice except to Mr. Anil Ambani who's mail Id was not available with me.