[Resolved]  Reliance Communications — Reliance 4g - Service issues

Address:

560037

Subscriber No: [protected]

1. Migrated to 4G based on confirmation from reliance that same plan for 3G(40GB-Rs999) will be continued for 4G as well. But without notification, 4G plan changed to 5G-Rs900.

2. Was not having both 3G/4G connectivity, for more than 2 weeks last month, but bill generated without any waiver for non availability during this period.

3. Customer care is for namesake. Not able to speak to customer care even after 10 tries.Call drops after selecting option. Got call from customer care for payment for bill, raised issue for bill waiver and escalation, no action from reliance.

4. Need to terminate account with reliance, as have better alternatives/vendors, providing better service.
reliance 4G speed is pathetic(3G was faster comparatively), after waiting for such a long time for activation and getting Wipod paying extra money. Also, no logic in paying such huge bills for a service which cannot be guaranteed to work every time (disconnects often/pages do not load due to low speed).

Navin