[Resolved]  Reliance Communications — Reliance 4g : unable to upgrade and book 4g data card

Address:

Mumbai City, Maharashtra

I am my data card no is [protected] I have been using this data card for last one year but recently I am trying to upgraded it to 4G as per your notification .
When I was trying to upgrade I got the attached error .

" Dear Customer, our records show that you already registered with us once before with a different e-mail."


So I tried contacting no on Screen : [protected] but got no response .

Then I tried contacting your customer care on[protected] then I was told that my ID was shared with your technical team and they were supposed to resolve my grievance but it’s been more than a week but have received no call from your technical team as promised .

I waited for you call for two days then I contacted you on same no this time they fooled again saying the same thing I informed them that your last promised the say but there was no interaction yet .

After this I called again the next day My interaction ID is [protected] he asked me to check after two hours but problem till date exists.

Then I had mailed you on [protected]@relianceada.com please find attached one sided conversation from my end .

Still after all this I kept my patience and called you again this time interaction id [protected] I was promised that my issue will be resolved in two hrs and still it persist .

Then I was supported with following mobile no [protected] [protected] [protected] but couldn’t get through any of them so you had a breathing time of a day as I was busy with these nos.

Then gathered all the patience I had and called you again this time interaction ID [protected] I was promised that I will receive call back from your seniors but I have grown old waiting for it but not yet received .

When you don’t have knowledge shared among you customer care .
When you can’t handle a single client after so much of follow up then how are you planning to do business .

Kindly resolve the issue fast.