Reliance Communications — Reliance 4g upgrade wifi dongle purchase

Address:	Mumbai City, Maharashtra, 390 009
Website:	www.rcom.co.in

Unable to purchase WIFI 4G
Reliance communication Payment Migration 4G
Upgrading 4G Upgrade issue
My reliance dongle no is [protected].
I am really surprised to see how poor is the reliance customer service.
I had try to make a payment Rs 2699/- & some how due to connectivity issue the payment could not be made & was unsuccessful. but next time instead of buy now option. It was showing "Your dongle was dispatched, You have already discount 1 time"
Then on the next day i called up customerservice no they had given me the email id for to submit my case, I did that and send the mail explaining my case. But Guess what no response...

I waited for 2 days then i mailed the cutomerser sevice, there also i did not recive any response.

I was really surprised to see how inefficient there work force is ? While there competitors are so aggressive in grabbing customers and here i could see the case that Rcom not taking any steps to retaining there old customers.

Even though I had paid the price of reliance dongle which is as good as throwing it in dustbin as they have stopped the service in the process o[censored]pgrading to 4G, with out giving any such confirmation that the service would be stop. Upgrading process of 4G is itself is like a disaster.

The below are the proof of mails that i have send for upgrading to 4G.

Preyes
Attachments1:30 PM (23 hours ago)

to customercare
Still i have not recived any response for the mail...

Is there any one in Rcom to help here???????????

[protected] Forwarded message[protected]
From: Preyes
Date: Tue, Jul 5, 2016 at 7:38 PM
Subject: Fwd: [shop.rcom.co.in] Order confirmation- Your Order [IHHXZTZYC]
To: [protected]@newtel.in, [protected]@newtel.in


My reliance dongle no is [protected]
For which i had tried to upgrade to 4G but my transaction was failed.
Now when i try to make the payment again it is not showing up any paynow button instead of it shows your dongle is been dispatch message.

Can u pls check what is the status..for the below transaction. Order id: IHHXZTZYC

[protected] Forwarded message[protected]
From: "shop.rcom.co.in"
Date: Jul 4, 2016 8:10 PM
Subject: [shop.rcom.co.in] Order confirmation- Your Order [IHHXZTZYC] has been successfully placed!
To: "Hansika Jadaon"
Cc:

shop.rcom.co.in
Order Confirmed!
Dear Hansika Jadaon,
Greetings from http://shop.rcom.co.in/
We thank you for your order. This email contains your order summary. When the item(s) in your order are shipped, you will receive an email with the Courier Tracking ID and the link where you can track your order. You can also check the status of your order by clicking here .
Order ID: IHHXZTZYC
Item (s) Ordered:
Item Name Qty Unit Price Discount% Discount Total
RELIANCE WIPOD 4G LTE 1 Rs.3, 199 15% Rs.500 Rs.2, 699
Total Discount Rs.500
Shipping Rs.0
Grand Total Rs.2, 699
Shipping Address:
Hansika Jadaon
64, Yogi Residency, Nr Somnathnagar, Tarsali
390009 BARODA
India
[protected]

Subject to Terms and Conditions accepted at time of payment.

Thank you for shopping with us!
shop.rcom.co.in


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Preyes