[Resolved] Reliance Communications — Reliance broadband

sunmod

Address:

Jaipur, Rajasthan, 302017

I have launched a complaint on 27th June that my broadband not connecting and troubleshooter shows "DNS server not responding". I was given complaint reference number[protected]. But there is no one to take care of complaint. I keep calling since 10 days, the phone keeps disconnecting. If the service is not continued within tomorrow, please CANCEL my subscription. Once the service gets interuppted, it is very difficult to get it continued. Very poor service by reliance. I hope they take action immediately.
ID:.[protected]
Name: Similar Modwani
Phone: [protected]

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Aug 8, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Jul 07, 2017

Reliance Communications Customer Care's response Dear Customer,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications

Jul 16, 2017

Updated by sunmod How much time is needed to fix the issue. My net not working since last month. I was told that it will be fixed soon. Soon means days or months or years. I don't want this service with si much hassle and Zero customer service.

Jul 27, 2017

Updated by sunmod The issue has been fixed but it took very long time. The net was not working for 28 days, So I would like to have a fee waiver for this period.
Thank you,

Aug 08, 2017

Updated by sunmod Today the net is not working since morning. Please see into this matter and I hope this time it will not take so long time as last time it took a month to resolve it. Please resolve the issue. And I need the Fee waiver for one month for last issue as the net was not working for a month. Please issue a Fee waiver for one month and confirm.