[Resolved]  Reliance Communications — Reliance broadband connection

Address:

411001

I have placed my first complain in june 2016 via complain no.[protected] for internet not working. After that an executive visited and checked the connections and said that the issue is with the modem provided by reliance and it needs to be replaced. As per them the same was to be done within a week. But till date the same has not been replaced and am unable to use the services.
Again the complain was placed in august 2016 via complain no.[protected]. Then again got a call from their center and an executive visited and said the same point that modem needs to be replaced. As per them, for last 6 months they have not received any new modem from the procurement division and also for any new connection they are taking the modem from the disconnected connections and providing the same to customers.
Besides today i. E august 11, 2016 i am on call with their customer care person and they have kept my call on hold for last 22 mins saying that the senior person will take shortly.
Such pathetic levels of service.

Am not gonna pay the bill to them which is due on august 12, 2016 and if the problem is not resolved by august 12, 2016 am putting a case to consumer court.