[Resolved]  Reliance Communications — Reliance cheating me out of my money !!

Address:

Jaipur, Rajasthan

My name is Vivek Yadav and my reliance id is[protected] . My problems with reliance started right after I applied for a wired broadnet connection on the 7th of august 2014. After paying the full amount, I had to keep waiting for the connection to be installed with no information from reliance. I called the reliance agent who had come to my house, to inquire about installation but he kept telling me that it would be installed in a few days. Finally one day he told me that I would have to bribe the installation guys to get my connection installed . I protested that why should I pay them when I have already paid reliance. He told me plainly that those installation guys are "kaamchor" and stuff, and you have to grease their palms to get it installed, otherwise it would take more then a month . So reluctantly I agreed to pay those guys . After me agreeing to pay them something extra, they arrived the very next day and I had been waiting for them like for 7 days . So after installation I had to give them RS 300 as tip(lol). I though may be at least now I can live in peace, but that was not to be. The problem started right after installation and I faced frequent disconnections and after just two my internet just stopped working. So on august 18th I decided to lodge a complaint with reliance. When I called them I was surprised to find out that they did not have any information about me in their database regarding my connection and so they could not take my complaint. I was so frustrated that I almost shouted at the guy. The guy told me to wait for some time before my details get updated in their system as my connection was new . So I waited for two days and then called again to complain regarding my dead connection . But I got the same answer that my details are not available with them. A week passed like that, with me calling daily and getting the same answer . Finally on 25th of august they had my details and lodged my complaint . I thought may be after all this wait, this issue would be sorted but sadly I was mistaken . My connection was still down and I called reliance customer care daily and they told me they are still working on it . Ten more days passed and one day when I called reliance they told me they had solved my issue and closed my complaint . I tried to tell them that my internet was still down but they wouldn't listen . Finally I lodged another another complaint and told them specifically to not close the complaint without taking feedback from me. But they did just that, 2 days after the complaint they had closed it again . To cut the long story short I complained many times (complaint ids being[protected],[protected],[protected],[protected],[protected] and they closed them without fixing my connection . To add insult to injury reliance generated my next bill without my internet working . They even topped that by refusing my waiver request (waiver request id[protected] . My connection has been working half the time(down half the time) since 20th of september and I have been lodging complaint after complaints (complaint id's[protected],[protected] but to no avail . Even after going through all this crazy stuff and paying their bill (not getting any waiver for down time), my connection is still down for the last one month. The second last complaint I made was in solving status for 32 days(complaint id[protected], and they closed in without fixing my connection !! The icing on the cake is that they haven't given me a single Rupees worth of waiver, and I have been paying bill after bill in the hope that someday it will work . My last complaint which I lodged on 9/11/2014 (complaint Id[protected] is still in solving status . And they are giving me this sorry crap again . RCOM won't just stiop lying . I just want my money back so that I can throw the reliance modem out in the trashcan . Vivek Yadav [protected] [protected]@gmail.com Address plot no 12, shiv colony, kisan marg barkat nagar, jaipur rajasthan 302015