[Resolved] Reliance Communications — Reliance communications unauthorised upgrade to 4g

[Resolved] Reliance Communications — Reliance communications unauthorised upgrade to 4g

T TamilarasiT from Delhi, Delhi

No action taken on my previous complaint. I have raised a complaint on 27-Sep-16 regarding my 3G connection closure as 3G is not offered anymore with Reliance. Also, I received a bill for 4G data plan on September while I have not availed a 4G -sim-card/dongle. Following the previous complain, termination request has been accepted by customer care and I was asked to raise a waiver request directly from Reliance store. The waiver was successfully posted for September billing cycle. However the termination request was not processed. I have now received a new bill for October cycle and customer care is again asking me to raise a new complain, if the termination has to be processed. It is very annoying that I have to follow all the process from the beginning. Please let me know why the connection closure is still not processed. I have escalated this issue to Reliance Appellate Authority, however the connection closure was not done. Subscriber No: [protected] My alternate contact number is already available with my profile. Was this information helpful? No (0) Yes (0)
Dec 5, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 31, 2016 Reliance Communications Customer Care's response Dear Tamilarasi, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Nov 01, 2016 Reliance Communications Customer Care's response Dear Customer, Our customer service team has informed us that your concerns have been addressed. Do let us know if there is anything else we can help you. Regards, Reliance Communications Dec 16, 2016 Updated by TamilarasiT My issue is still not resolved. I had received a Demand Notice on behalf of Reliance Communications demanding payment for October cycle. I have clearly stated multiple times to Reliance Customer Care and through this forum that I have no legal obligation towards payment of bill for October - 2016 cycle. To re-iterate, 1) I have not requested for upgrade to Reliance 4G and I have denied all the calls from Reliance customer care offering the upgrade. 2) My subscription got automatically upgraded to 4G without any intimation. 3) I have requested the termination be closed but it was not complete. 3) I received a revised billing for September - 2016, for 4G plan. Post this, i approached the Reliance store and raised a waiver request. This was processed successfully. 4) I received the billing for October as the termination request didn't complete on time. 5) I had again raised a complaint to waiver the October cycle billing and it was no processed. I have communicated to the Customer Care that I have no obligation to pay this bill. To go-through each step was painstaking and the issues get resolved only after it is escalated in forums. Billing generated for Oct-2016 cycle should be waivered and the Demand Notice should be withdrawn. I require a written communication pertaining to both bill payment waiver and demain notice withdrawal. Thanks, Tamilarasi
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