Reliance Communications — Reliance data card - 4g wipod device not delivered after 1.5 months

Address:	411038
Website:	www.rcom.co.in/Rcom/personal/customercare/customercare_internet.html

Hello,

Sub : reliance 4g wipod not delivered even after 1.5 months.
Ref : mdn no: [protected]

This is to lodge complain against reliance mobile store due non delivery of my reliance 4g wipod.

Last month i found that my reliance dongle stopped working, i approached nearest reliance
Mobile store and they asked me to upgrade to 4g using a wifi device.

I paid rs 2699 + 118 on 4 june 2016 and was assured that device will be delivered in 15 days.
Every time i go to reliance mobile store, they tell me that device will be delivered in 2 days.
I called customer care and they told me that device is not yet dispatched.

Question - why is reliance mobile store lying?
Why don't they tell truth and give correct information.
I asked for money back and they refused to give it.
They are saying that no complain is lodged against my number.
Why is customer care not replying to my mails?
And
Mobile store refused to give my money back.

What resolution can you provide me?

Please find receipt attached.

Thanks & regards,
Devendra ghosh
[protected]