[Resolved]  Reliance Communications — Reliance Illegal termination of postpaid services & unlawful distribution o[censored]sers postpaid SIM card randomly without verification

Address:	110068
Website:	www.rcom.co.in/Rcom/personal/customercare/customercare_sac.html

To,
The Appellate Authority,

Dear Sir,

I would like to draw your kind attention on this following topic. I am a postpaid RIM customer (Relationship number:[protected], since last 5 days all of my data & network services are terminated illegally & unlawfully by RIM. They have transferred my 3G postpaid connection to 4G without my consent & did not even delivered the 4G SIM card to me as promised. Right now I cannot use my phone number for personal, official & financial purposes since last 5 days & all these are being hugely hampered due to Reliance.

After repeated emails & phone calls, they are not addressing this serious issue properly. The customer care team has not even responded in a documented manner, no acknowledgement & reply emails received, no service request number is provided till date from their side. I have already requested them to either restore the connection to my existing 3G SIM card or deliver me the 4G SIM card as promised, but no positive steps has been taken yet by Reliance. And the most shocking thing is that in spite of directly contacting the Reliance Customer care, Delhi appellate authority & the nodal office himself, I have not received any proper solution on this issue. All of my previous emails with Reliance are attached below as a proof of their ignorance.

As a last resort, I want to lodge a complaint against Reliance & ask for explanations from them. I want to know why & how this connection transfer got approved by Reliance officials without confirming the detailed status from the customer's side first. I would also like to know the department/ officials associated with the process of connection transfer, so that next time I can directly complain against them & if required, I can practice my legal rights. Please Guide.

Regards,
Biplab Roy
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On Sun, Nov 6, 2016 at 12:00 PM, Biplab Roy wrote:
Its been 3 days since my connection is terminated & no solution is provided till now. Received a call from[protected] on 05/11/16 & the representative told me that it might take 7 days to resolve the issue.

I repeat, I use my phone number for personal, official & financial purposes. All of them are being hampered since last 3 days & no solution is provided. The number is linked to various different services too, all the OTPs & other important info is sent to my phone number which is deactivated now for your organizational incompetence. This is my third & final reminder.

Regards,
Biplab Roy
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On Sat, Nov 5, 2016 at 10:48 AM, Biplab Roy wrote:
Hello,

Why is this matter not being taken seriously? Yesterday I got a formal phone call from[protected]. The executive asked about the issue, I explained everything & then he promised me to call back within 30 minutes with a solution. I am still waiting for the call.
My phone number is registered with banking services & various other online services. I cannot use net banking as well.

I really doubt your organizational ethics. I don't know whom to cc in this mail, so that you treat every customer equally as valuable! I regret having faith on RIM for so many years.

Regards,
Biplab Roy
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On Fri, Nov 4, 2016 at 11:07 AM, Biplab Roy wrote:
Hello RIM,

I am a reliance customer since 2004. This is disgraceful that reliance could not maintain its goodwill anymore. Yesterday I got an sms stating that my number will be transferred to postpaid 4G SIM card within next 48 hours. No replacement sim card has been given to me & without my consent all the data & network services are terminated from my existing SIM. It is equally illegal & unlawful. I strongly condemn that. I live in in a different city & it was both my office & home phone number. Since I am using that number for such a long period of time, I hope you can understand the importance of that number to me. I am not being able to contact anybody for personal or official purposes.

How can RIM deliver someone's postpaid sim cards to any random person without verifying the delivery details! Since the connection has already been transferred, I am sure that the 4G sim is delivered to a wrong address & RIM authorises the transfer as legal. Who will take the responsibility if my connection is used for wrong purposes? This is not a matter of joke. I called the customer care[protected] & talked to Mr. Shantanu regarding this matter. He simply refused to provide any support since it is a postpaid connection & suggested me to contact the postpaid department @[protected]. I followed the IVR & after a while the line got disconnected every time stating that due to an emergency the CC lines are not available today. I cannot understand the reason of this uselessness & idiocy of RIM & its customer care team. I tried the Instacare app too but it fails to register a new support ticket everytime I tried.

If the issue is not resolved by 6pm today[protected], I am going to file a complaint to TRAI against RIM & the subject line will be "user agreement violation by RIM, illegal disclosure & transfer of confidential user information & SIM card"

You have ample amount of time left to resolve the issue. Right now I am in office. You can either restore the connection to my existing 3G sim card or deliver the 4G sim today at my office.

Reliance number: 968110****
Relationship number:[protected]
Alternate Phone no. 920562****

Thank you,
Biplab Roy
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