[Resolved]  Reliance Communications — reliance mobile continuing on issue related to extra charge advance rental fees 721.55 rs for my number [protected]

Address:	Pune, Maharashtra, 412105
Website:	www.facebook.com/Ujjawal.Khare/posts/10210157701243828?notif_t=like&notif_id=1501755997811559

Reliance mobile continuing on issue related to extra charged advance rental fees 721.55 rs for my number [protected].

I have sent them mail for this issue to their customer care and appellate authority and no revert till date.
When i called their customer care for first 2 days calls kept getting dropped. I raised this complaint to your appellate authority and clearly said no to help me on this issue.
Finally when my call got connected, the cc representative promised me the reversal of bill and when i asked for ticket number of my request he said i might have received it on sms (Which i dint receive). So i said that i dint receive any sms so you just tell me the ticket number and then he started asking me my dob, pob etc and said i am forwarding this call to my senior and put my call on hold...

Continuing the details... After i put this complaint on their facebook page then i got call from reliance customer care... A woman called asking that you have put your complaint on public forum and this is the conversation that took place..
The female representative is saying that you are our privileged customer and hence we have upgraded your plan and so i asked her that why did you upgrade my plan without my request or permission then she said we have done this with all out customers and why do you only have problem with this? When i said i dont want to upgrade my plan and revert it back to previous plan and also i do not want to pay you any charges against it as you did activate this without my permission so she replied that anyhow you will have to pay this amount and next month it will be adjusted into your bill. When i asked her to give this in written that this amount will be adjusted in next bill then she said that we can not give this to you in written... When i warned about complaining on consumer forum and trai so she said please feel free to complain.

* just tell me that as it is the mistake at reliance end then why should i bound pay extra amount for it?

* why their representative is not ready to give this in written that in next bill extra charged 721.55 rs will be adjusted?