[Resolved] Reliance Communications — Reliance net | |||||
Hello Mem/sir, Mai aapki reliance company ka ek GSM no use krti hu. Jiska number h [protected]. Mujhe aapki company se kai din se msg aa raha tha ki 498 ka recharge karane par mujhe 10 GB ka 3G net balance milega. aapne msg mai ye nahi bataya tha ki 10gb 3g net mai kitna core balance milega aur kitna promo...jo aapko mention karna chahiye tha... jaise aapne 87 rupees k msg mai mention kiya hua h... Recharge karane se pehle maine reliance k customer care se b bat ki thi bt unhone b mujhe yahi bola ki aap recharge karva le aapko 10GB net balance mil jayega...unhone b mujhe ye nahi bataya ki core balance or promo balance me ye 10GB net milega...unse clear karne k bad hi maine 29-may-16 ko 498 ka recharge karvaya or uske bad jab maine apna net balance check kiya to mujhe pata chala ki 3 gb aapne core balane diya h or 7gb promo balance... Ab isme meri koi fault nahi h...aapki company ne hume galat info di jiski vajah se mere 500 rs. Lag gaye or mujhe galat net balance diya aapne...isliye ab hume ye 7gb promo balance ko core balance me badal kr dijiye... Agar mujhe aap msg me pura mention kar dete or customer care wale b mujhe Sahi bata dete to mai ye recharge nahi karati...aap apne customer ko puri info dijiye msg me b or phone pr b...ab maine ye recharge kara liya h to ise ab aap sahi krke dijiye... Ab aapse meri ye humble request h ki mere [protected] is number pr jo 7gb promo balance h use aap core balance me badaliye jald se jald... Mera alternate no. H [protected]/[protected]... Plz meri is compalint ko jald solve kiya jaye kyuki is 7GB promo net ki validity 26-6-16 h usse pehle ise core balance me badaliye...taki mai aage b aapki company ki sim jari rakhte hue net ka rechage karati rahu... Was this information helpful? | |||||
Oct 19, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 05, 2016 Reliance Communications Customer Care's response Dear Prachi, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||||
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
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Reliance Communications