[Resolved] Reliance Communications — Reliance Netconnect

PS ArunPrabakaran

Address:	0422
Website:	www.rcom.co.in

Greetings, I'm used reliance data card [protected] since 2014. Recently my datacard got broken due to its bad quality while removing from laptop. I went to the nearest service centre "Sri Vinayaga Communications, Coimbatore" to rectify it. There I was treated in a worse manner and they were pushing me to buy a new WiFi enabled datacard and said me that they will not do service my datacard and asked me to leave the place. So I complained the customer care(toll free) and they said they will offer new datacard with free of cost. But they didn't do so. Sri Vinayaga communications treated me badly again. So I registered a complaint against the service center and requested to cancel my datacard during the month of May and June again. And now I'm receiving bills stating that I need to pay rent for all these months(it's unused and I've already raised complaints to cancel the datacard). The response was very bad from both toll free care and outlet. I expect reliance Communications to take necessary action and to waver the bill they misinterpreted. I would like to say that I'm completely dissatisfied on using your so called product Reliance Netconnect +.

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Oct 15, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Oct 29, 2015

Updated by PS ArunPrabakaran Datacard was broken on May 2nd week and the complaints were made during May 18, June 3, June 8, etc...

Verified Support

Oct 29, 2015

Reliance Communications Customer Care's response Dear Arun,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Oct 18, 2016

Updated by PS ArunPrabakaran Dear Reliance,

Hope you are doing well, but your customers are not.
As discussed, we have requested to initiate the termination request & got the response from your customer care over phone that our connection got terminated and there no amount pending to pay.

Now what is point to file case on us for the negligence of your customer care, retail outlet which did not respond well for the customer voices. Seriously?? A brand grows big only if the customer gets satisfied, but I believe if reliance tends to make such things no one will be satisfied.

I believe reliance will take necessary action to clear up this issue.

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Comments

PS ArunPrabakaran

Hope this is not another auto generated response and my issue will be solved soon.
And I request you to clearup the amount billed and to cancel the datacard.

PS ArunPrabakaran

Iam still getting calls and letters stating amount to be unpaid. As I discussed earlier why should I pay for the negligence of you people. Every time when they call they check the usage and check the early calls information and feedbacks and conclude that it is generated wrongly. But why I am getting letters and calls asking us to pay the bill for.

Even I have called umpteen times the customer care regarding this issue. Template type of answers saying how do we know it is between you and customer care outlets. We can only initiate request. I was paying my bills correctly for more than 1.5years and why reliance want to cheat a customer who doesn't want their service?