[Resolved]  Reliance Communications — Reliance netconnect

This is with reference to the bill dated for reliance net connect

Reliance number:[protected]

Relationship number:[protected]

I am a customer with reliance connect for the last 8 years.

During the launch of jio service, reliance call center team had repeatedly called me to switch to jio service since you are discontinuing the service for the normal broadband connection. I was told that this service will be discontinued.

Since there was a switch over price for buying the new dongle for 4g, i choose to decline the offer. I had instructed them clearly my decision of not to move to jio and discontinue the service that month itself.

Now regarding the bill for the month of july, there was a major disruption in service and the service was not available for weeks. I had raised this issue with reliance call center.

Reliance issued me a bill on the billing date august 14th 2016, discounting me for 500rs saying that due to the service disruption i have been given a discount etc.

My point here is is why would one pay for a disconnected service, with a major service disruption for the month. Is a discount justified for a disconnected or service disruption for weeks?

Ever since july, i had stopped using the service. Reliance continued to serve me bills with out the service.

Why would a pay a bill when you discontinued a service?

On what basis the bills have been issued for subsequent months when i had instructed that i ham not interested to continue the service.

I am not using the service for the last three months. On what basis the bills have been issued on the subsequent months.

Doesn’t a corporate entity need to communicate to all the subscribers about the change in the service and switch over to a new technology well in advance? Has your team done it in professional manner?.

I look forward you to intervene and make sure that this is resolved at the earliest.