[Resolved]  Reliance Communications — Reliance netconnect+ postpaid connection termination

Address:	Bangalore Rural, Karnataka, 562123
Website:	www.rcom.co.in

I am using Reliance netconnect+ with subscriber No: [protected]. I had purchased 3G wi-pod because I liked the plan of Rs 499 monthly rental for 10 GB of 3G data. Only after few months o[censored]sage, I was informed that I have to switch to 4G connection and pay nearly Rs 1000 for new device. I was not informed when I purchased 3G wi-pod that I might have to purchase new device after few months. I didn't want 4G connection but still I went on to purchase new 4G wi-pod because I liked my monthly rental plan.

Today, when I called customer care, I got to know that my postpaid tariff plan was changed to Rs 1000 and I will be getting only 5GB of data and my Netconnect+ had got disconnected for exceeding the limit. And I have received a bill of Rs 3308 !!!

I was not informed that tariff plan will be changing when I was purchasing 4G wi-pod. Through any mode of communication(post, e-mail, phone call or SMS) I was not informed about the change of tariff plan. Prior purchasing of new device, I had called customer care and they had assured that same Rs 499 for 10 GB plan will be continued when I switch to 4G and asked me to buy new device.. As I had not been informed about the change of plan before switching to 4G connection, I request you to not change my tariff plan. If you are not going to change back my plan, I would like to terminate the connection. And want you to waive off all the additional charges which was charged without prior information.