Reliance Communications — Reliance NetConnect Upgrade to 4G

Address:	500059
Website:	www.rcom.co.in

Hi,

This is prashanth and my netconnect number is [protected] (Relationship number:[protected]. I have been using this dongle for the past few months. I have recharged it on 15th april 2016 with an amount of rs. 2999/- (Receipt no: amir[protected]. But suddenly now reliance want to upgrade to 4g, because of that they have stopped all cdma services from 23rd of may 2016. I am being forced to upgrade to 4g and they are asking me to shell out rs. 2699/- in order to get 4g enabled dongle.

There are 3 questions which i would like to get clarification:
1. Why should i pay rs. 2699/- to upgrade to 4g? I already have a dongle and i don't want to upgrade. If you want me to upgrade you should provide me the dongle free of cost or at least at considerable discount not at some random high price.
2. Why was it not informed in advance that there will be an upgrade to 4g and all our devices need to be bought again a few months back. Isn't this cheating?
3. For the past 1 month, my dongle is not working and there is no response from your end, even after recharging on time and paying the money, don't you think you are supposed to provide the services no matter what. Do you take your customers for granted?

Please answer these questions and resolve the issues persisting at the earliest otherwise you can expect a backlash from the customers you are company will be doomed forever.

My mobile number is [protected].