[Resolved]  Reliance Communications — Reliance postpaid connection [protected] & wi-pod ([protected])

Address:	Mumbai City, Maharashtra, 400054
Website:	www.rcom.co.in/Rcom/personal/customercare/customercare_sac.html

Hi,

I am so fed up with the kind of treatment & service I am actually getting and now not getting due to your 4G upgrade.

WI-POD ([protected])
I bought this with a scheme o[censored]nlimited 3G internet for 1 year with a payment of 6500 which promised me speed o[censored]pto 14mb (I never got good speed or network called so many time query unresolved). However one fine day I got a call from reliance to upgrade to 4G or else my service will discontinue I told them that I have paid for 1 year how can you disconnect my service but Customer service guy told me as per company policy you are force to opt for 4G. I ignored that call and my wifi service was disconnected.

I have to reach to Reliance Gallery and they inform me that I have to buy a new reliance Mifi to upgrade to 4G and retain service I ask them to retain my service on 3G service they informed me 3G & CDMA service is closed as per Govt rules Hence I have no option but to buy a new WIFI and retain my service. So finally I bought a new WIFI of 2800 and my service was retain after calling up the customer care.
Finally one fine day I was billed[protected] which I have not yet recieved and my service was barred within 10-15 days. So when I tried to call the customer care guys they were not sure what happen. I walked to the reliance cust care gallery and I was told this was bill because when I upgrade to 4G my plan was also change to 5GB every month, I told them I was not informed about the same plan before when I came to buy a new WIFI and I was told I have raised a complaint and the bill will be waived. I was shock to see the bill which gave me a discount of 637 for remaining 4-5 month rental as a goodwill from reliance for my 3G cdma plan service I do not know how to react I spoke to nodal officer, customer service guy, 198 and all the source everytime they fake me with a complaint is raised and will get back to me but no response. In the mean time my wife is getting harrasing call for payment of the same or else face the consequence no manner to speak to a lady.

In short I was cheated by reliance 6500 for wifi +2800 for 4G wifi and no 1 year free net provided plus they are asking me to pay more money for there fault and abusing my wife.I will not keep quite and take this case further to the court if required.

Today same thing happened to the limit of bakwaas service postpaid connection [protected] which was ask to upgrade to 4G forcingly I did not want the service and my connection was disconnected with no intimation causing loss in business and other difficulties.

Please advise where this need to be taken further to get justice.I have some recorded conversation which I may use as evidence.

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Thanks & Regards,

IRFAN KHAN
BACK OFFICE EXECUTIVE
[protected]- Personal
[protected]- Whatsapp only