Reliance Communications — Reliance upgradation to 3g to 4g and forcing customer to purchase new 4g device paying huge amount

Address:	560085
Website:	www.rcom.co.in

Hi - my name is rohini and i am using reliance 3g cdma device [protected], which was working fine and now i am frequently getting calls to upgrade it to 4g and reliance rep says that 3g devices will stop working so we need to buy again a new device. below are the fraudulent statements given by reliance and truly they just misuse customer money and cheat customers very badly.
1. i got a call from reliance that now 3g is upgrading to 4g and need to pay rs.899 to get an new device and free sim for 4g. since i am existing customer they confirmed that the device is offered to me at a discounted price of 899.
2. first of all my question is whom did the reliance ask to upgrade 3g to 4g, i believe reliance were not asked for up gradation. also they force to take a new device paying rs.899 which is a false promise, as i collected free sim and when i went to reliance store (located opp to jain college basavanagudi near north road, as i had purchased 3g device from the same store) to pay rs.899 and buy a new 4g device but again they told that the new 4g device is available only at the cost of rs.1599. so what does reliance think of?
Note: i got many calls saying that i will get a device at rs.899 only along with 1st month bill waived offf that means i will not have to pay any bill for the 1st month after taking the 4g device.
3. i then called many times to customer care at[protected],[protected], and after telling all the history that i went though. i was just assured saying that reliance has taken by backend team and i will get a call for the resolution within 24 hours. i did get calls from manoj - [protected], he said that he is from reliance and even he ended up giving me same offer as above.
4. as it is not at all fair to ask customer as much they want to charge fo rthe 4g device so i called many times to customer care and always they told that "madam, we have taken your feedback and our team will call you within 24 hrs and resolve your issue". but i dint get a single call till today after i am facing this issue from past over 1 month.
5. the customer rep's and manoj (so called reliance rep) always promised me that i will get the device at rs 899 only which is not at all true.
6. now i get calls for reminding on the bill payment, but not on the complaints that i have given so many times.
Note: whenever i asked for the complaint ref number the customer rep confirmed that there is no such ref number that they can give me. all they confirmed is that i will get a call soon on this. i asked unlesss i get an answer for the issue complained i will not talk on anything else with reliance rep's.

Please note i have called costumer care lot many times in past over 1 month and manoj also gave a false promise and misguided always and he never gave right info and later he was not responding at all. please check if this guy is really from reliance. also customer rep said that like me many other customer are complaining, not sure if anyone would have got any answer for their concerns.

If i do not get any response from reliance soon, i will post this on social media sites and ask all my frnds to pass this message as much as they can and ensure that no one continues with reliance and i already see many complaints raised on the same issue.

I am fed up of calling customer care and repeating the saga again. i got again call this mrng from[protected] and a person named mohan spoke to me and when i started asking him on my concern he disconnected the call and when i called back many times the call is not getting connected at all. this shows how well reliance works with customer though it is customer based company.

I always had very bad experience with reliance but i never posted anything like this. but now this is too much they are playing with customers.

Reliance is biggest fraudulent co i have ever seen.