[Resolved] Reliance Communications — Reliance Wi Pod | |||||
I have been using Reliance Wipod for a while now and I would say the customer care services is really pathetic. Since 18th May 2016, my internet connection was not working and I have called the customer care multiple times. Everytime they keep saying it would be resolved in 1 or 2 days and even they raise complaints for the same. After 2 or 3 days, complaints would be closed automatically but the issue would still persist. Meanwhile, my data balance of 20GB was due to expire on 27th May 2016. I spoke to the customer care on 27th May morning and they advised me to speak to Applied Authority number for extending my validity and I have done the same. But it took couple of days for my validity to be extended and by then my data balance got expired. When I call the customer care again for data balance carry forward, they keep repeating the same message of I don't have enough data balance and hence I wouldn't be able to connect to internet. When I ask them to connect to higher official, they make me wait in the call and abruptly cut the call. This has happened multiple times. Also the customer care would ask me to contact applied authority department and vice versa. This is one of the pathetic customer cares I have ever experienced. Regards Mani Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 06, 2016 Reliance Communications Customer Care's response Dear Mani, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
 9 Comments | |||||
Comments
My reliance wipod number is [protected]
Reply
Dear Mani,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
my no is nine zero zero three six one six four one five
Till now my issue hasn't been resolved, but again the complaint I have raised has been marked as closed. Such a pathetic customer services Reliance is providing. I got the call from Reliance after my complaint here, but the customer service executive wasn't listening to my complaint properly and she kept on repeating the same thing. Finally after a long conversation, she had registered a complaint saying within 6 hours issue would be resolved, but till now no luck. To add to the misery, I have recharged for Rs.98/- (1 GB validity for 48 hours) on 3rd Jun around 8PM but when I contacted the customer care on 5th Jun 11AM, they told me I don't have data balance and consumed everything. Irony is I can't even connect to internet and they are telling me that I have consumed all my data balance. Also on 3rd of Jun, I have topped up my main data balance for Rs. 10/- but even that is not getting reflected. Again I contacted the customer care and asked them to transfer to higher officials and they abruptly cut the call and this happened multiple times. I am frustrated to the core, and definitely I would recommend my friends NOT to use Reliance network for any communications. Please refer to the image for my complaints.
In Short, Reliance provides you the following,
PATHETIC customer service
IRRESPONSIBLE customer service executives.
DON'T CARE attitude towards the customer.
![]()
In Short, Reliance provides you the following,
PATHETIC customer service
IRRESPONSIBLE customer service executives.
DON'T CARE attitude towards the customer.
My concerns have been addressed... am I reading this correctly? Till now I haven't been able to connect to internet and my data balance of 20GB + 1GB is not reflecting in my account. And my main balance top up is not getting reflected correctly.
Can you please clarify?
Can you please clarify?
Please let me know the update
Please let me know the update.
Till now I haven't been able to connect to internet and my data balance of 20GB + 1GB is not reflecting in my account. And my main balance top up is not getting reflected correctly.
If I call the customer care, they keep repeating the same thing. No data balance, please recharge it will work. This is exactly I tried on 3rd Jun and I lost that data balance as well.
Appreciate your quick response.
Till now I haven't been able to connect to internet and my data balance of 20GB + 1GB is not reflecting in my account. And my main balance top up is not getting reflected correctly.
If I call the customer care, they keep repeating the same thing. No data balance, please recharge it will work. This is exactly I tried on 3rd Jun and I lost that data balance as well.
Appreciate your quick response.
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