[Resolved] Reliance Communications — Reliance wipod termination issue | |||||
Hi, my name is bhanu prakash. The reliance wipod that was sold to me was promised to provide a speed of 14.7 mbps however i have never received speed more than 1mbps. So i brought a different service which offered better speed and service. When i called to terminate my reliance wipod connection the reliance customer service employees are misbehaving by transferring my calls to different departments for hours. No one bothers to answer the call after being transferred to termination department. I have called more than 5 times and every time i am on hold for hours without any response. This is clearly misconduct on their part and they are doing this so that they can send me bill without me using their service. They are not ready to terminate my connection for no reason at all. I request that proper actions be taken against the fraudulent reliance company. Was this information helpful? | |||||
Oct 21, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support May 02, 2016 Reliance Communications Customer Care's response Dear Bhanu, Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority. Regards, Reliance Communications | |||||
 3 Comments | |||||
Comments
Mere pas reliance se message aaya tha ki 359 m recharge karne mai 10gb milega..but 359 mai mere pas only 2.5gb hi aayi mene complaints bhi karvai but abhi tak kuch nhi hua..and meri costumer care m bhi call nhi lag pa rha hai...please help me..
Reply
Even after posting a complaint here Customer Service still did the same. They put my call on hold for more than a hour and disconnected without even saying a hello. I finally went into my account and had a text chat with someone who has said that the issue would be sorted out in 7 days. If that doesn't happen I will have to lodge a complaint in the Consumer court. Will keep updated after 7 days.
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