Reliance Communications — Rs.79 recharged but talk time not received.

Address:

Murshidabad, West Bengal, 733202

Sir, i received several sms from reliance regarding their offer. one of them left in my inbox was of dated 03/07/2016 “ rs 79 recharge = 200min for all calls valid for 28 days. special offer only for you”. 03/07/2016.
On 05/07/2016 at around 8 pm i recharge rs 79 to avail the offer. after recharge i got message recharge of rs 79 successful. when i enquire the balance i was shocked. i have been given ten sms valid for the same day i. e. 05/07/2016.
On contacting the customer care rajesh told me that the company offer ten sms on recharge of rs.79. but i never received this message from reliance.
I had to make some important professional call but due to lack of balance i failed to do so and suffered financial loss.